DISPATCHER

RSL Food Product; Tanza; On-site; PHP 223,000 - 357,000; Full time

Job summary

RSL Food Product is seeking a Dispatcher to coordinate and oversee daily vehicle deployments and delivery operations in Cavite, Philippines. The role focuses on scheduling, monitoring trips, maintaining records, and ensuring accurate documentation for all dispatch activities.

Ideal candidates will have experience in dispatch/logistics, strong Excel/Word skills, and the ability to multitask under pressure while coordinating with drivers, helpers, and clients.

Qualifications

• Graduate of any four-year course or at least vocational/technical course.
• Experience in dispatching, logistics, fleet coordination, or transportation operations is an advantage.
• Knowledgeable in Microsoft Excel, Word, and basic computer applications.
• Good communication and coordination skills.
• Able to manage multiple tasks and work under pressure.
• Organized, detail-oriented, and capable of meeting deadlines.
• Willing to work on flexible schedules depending on operational requirements.

Responsibilities

• Coordinate daily dispatch schedule of trucks and service vehicles.
• Assign drivers, helpers, and vehicles based on delivery requirements.
• Coordinate with Operations on delivery schedules, destinations and trips.
• Ensure vehicles have documents, instructions and requirements.
• Monitor vehicle availability and adjust dispatch schedules as needed.
• Monitor movement/status of dispatched vehicles from departure to arrival.
• Record departure/arrival times, trip details and destinations.
• Report accidents, breakdowns, delays, and incidents to supervisor.
• Coordinate with clients and receiving personnel on arrival arrangements.
• Prepare and maintain daily dispatch reports and records.
• Verify completeness of trip documents before forwarding to the department.
• Maintain organized physical and digital records of dispatch transactions.

Skills

Dispatch scheduling

Fleet monitoring

Trip coordination

Communication skills

Time management

Problem solving

Attention to detail

Transportation operations knowledge

Education

4-year degree or vocational/technical course

Tools

Microsoft Excel

Microsoft Word

Basic computer applications

Job description

About the role

The Dispatcher is responsible for coordinating, scheduling, monitoring, and documenting the daily deployment of company vehicles, drivers, and delivery personnel. The position ensures the timely and efficient dispatch of vehicles, proper coordination of delivery activities, and accurate monitoring of trips, routes, and delivery status to support the company's operational requirements.

II. Duties and Responsibilities

A. Dispatching and Scheduling

1. Prepare and organize the daily dispatch schedule of company trucks and other service vehicles.
2. Assign drivers, helpers, and vehicles based on delivery requirements and operational priorities.
3. Coordinate with the Operations Department regarding delivery schedules, destinations, and trip assignments.
4. Ensure that all dispatched vehicles have the necessary documents, instructions, and delivery requirements.
5. Monitor vehicle availability and coordinate adjustments to dispatch schedules when necessary.

B. Trip Monitoring and Coordination

1. Monitor the movement and status of dispatched vehicles from departure until arrival at their destinations.
2. Maintain communication with drivers and helpers regarding trip progress, delays, route changes, and other concerns.
3. Record departure and arrival times, trip details, destinations, and other relevant information.
4. Immediately report accidents, breakdowns, delivery delays, and other unexpected incidents to the immediate supervisor.
5. Coordinate with clients, suppliers, and receiving personnel regarding delivery schedules and arrival arrangements when necessary.

C. Documentation and Reporting

1. Prepare and maintain daily dispatch reports and trip monitoring records.
2. Record vehicle assignments, driver assignments, delivery details, and trip completion status.
3. Monitor and collect delivery receipts, waybills, trip tickets, and other relevant documents.
4. Verify the completeness of submitted trip documents before forwarding them to the concerned department.
5. Prepare reports on completed trips, pending deliveries, vehicle utilization, and dispatch-related concerns.
6. Maintain organized physical and digital records of all dispatch transactions.

D. Operational and Administrative Responsibilities

1. Coordinate with the Fleet Coordinator regarding vehicle availability, maintenance schedules, and reported mechanical issues.
2. Ensure that drivers and helpers are properly informed of their assigned schedules and delivery instructions.
3. Assist in resolving dispatch-related concerns to minimize operational delays.
4. Monitor compliance with company dispatch procedures and established schedules.
5. Perform other related duties as may be assigned by the immediate supervisor.

III. Qualifications

• Graduate of any four-year course or at least vocational/technical course.
• With experience in dispatching, logistics, fleet coordination, or transportation operations is an advantage.
• Knowledgeable in Microsoft Excel, Word, and basic computer applications.
• Good communication and coordination skills.
• Able to manage multiple tasks and work under pressure.
• Organized, detail-oriented, and capable of meeting deadlines.
• Willing to work on flexible schedules depending on operational requirements.

IV. Required Skills and Competencies

• Dispatch Scheduling and Coordination
• Fleet and Trip Monitoring
• Data Encoding and Report Preparation
• Communication and Coordination Skills
• Time Management
• Problem-Solving and Decision-Making
• Attention to Detail
• Knowledge of Transportation and Logistics Operations