Director, Service Delivery: Lead Client Success

Percepta LLC; Pampanga; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Competitive compensation package

Wellness and healthcare benefits

Tuition reimbursement

Paid time off (PTO)

Job summary

A leading customer experience company in Pampanga is seeking a Director of Service Delivery. In this role, you will manage client relationships, motivate and develop your team, and drive performance improvements. The ideal candidate should have a minimum of 2 years' experience in call center management and a customer-focused mindset. This position offers a supportive and inclusive work environment with competitive compensation and professional development opportunities.

Qualifications

• Minimum 2 years of experience in call center management.
• Ability to mentor and inspire a team.
• Strong communication skills for client and team interactions.

Responsibilities

• Manage client relationships and improve performance metrics.
• Motivate and support your team to ensure project success.
• Align team goals with client needs and project requirements.

Skills

Call center management

Motivational skills

Client relationship management

Performance-driven culture

Customer-focused mindset

Education

Associate degree or equivalent work experience

Job description

A leading customer experience company in Pampanga is seeking a Director of Service Delivery. In this role, you will manage client relationships, motivate and develop your team, and drive performance improvements. The ideal candidate should have a minimum of 2 years' experience in call center management and a customer-focused mindset. This position offers a supportive and inclusive work environment with competitive compensation and professional development opportunities.