Customer Service Operations Leader - Growth & Excellence

On Spot Global Corporation; Angeles; On-site; PHP 669,600 - 892,800; Full time

Job summary

A dynamic customer service firm in Pampanga is seeking an experienced Operations Manager to lead their customer service operations. The ideal candidate will have a strong background in operations, with at least 5 years of relevant experience, and will be responsible for developing strategies, managing the delivery team, and enhancing client relationships. This is a full-time onsite position that requires a blend of operational expertise and leadership skills.

Qualifications

• At least 5 years of experience in operations, service delivery, or project management.
• Proven track record in managing client relationships and leading delivery teams.
• Certifications in Project Management (PMP, PRINCE2) or ITIL preferred.

Responsibilities

• Lead and manage the delivery team ensuring productivity and service quality.
• Develop customer service strategies to meet business objectives.
• Act as the primary point of contact for clients and resolve issues.

Skills

Leadership

Team management

Communication skills

Analytical mindset

Project management

Education

Bachelor's degree in Business Administration or related field

Tools

Jira

Trello

MS Project

Job description

A dynamic customer service firm in Pampanga is seeking an experienced Operations Manager to lead their customer service operations. The ideal candidate will have a strong background in operations, with at least 5 years of relevant experience, and will be responsible for developing strategies, managing the delivery team, and enhancing client relationships. This is a full-time onsite position that requires a blend of operational expertise and leadership skills.