Customer Success & Service Delivery Leader

Questronix Corporation; Philippines; On-site; PHP 558,000 - 781,200; Full time

Job summary

A leading service delivery company in Metro Manila is looking for a Service Delivery Manager. This role involves client relationship management, service level adherence, and leading teams to optimize performance metrics. The ideal candidate possesses strong communication skills, leadership abilities, and a commitment to excellent customer service. Join us to enhance service delivery in a dynamic environment.

Qualifications

• Excellent written and verbal communication to interact with clients and team.
• Proven ability to lead and motivate teams and foster collaboration.
• Data analysis skills to interpret performance metrics.
• Ability to diagnose issues and develop solutions.
• Deep understanding of customer needs and commitment to service.

Responsibilities

• Building and maintaining relationships with clients.
• Monitoring adherence to SLAs and taking corrective actions.
• Leading and motivating service delivery teams.
• Defining KPIs and analyzing data for improvement.
• Managing escalations and coordinating issue resolution.
• Preparing regular performance reports for stakeholders.
• Identifying opportunities to optimize service delivery.
• Monitoring service delivery costs and managing budgets.
• Collaborating with cross-functional teams.

Skills

Strong Communication Skills

Leadership Abilities

Analytical Skills

Problem-Solving Skills

Customer Focus

Job description

A leading service delivery company in Metro Manila is looking for a Service Delivery Manager. This role involves client relationship management, service level adherence, and leading teams to optimize performance metrics. The ideal candidate possesses strong communication skills, leadership abilities, and a commitment to excellent customer service. Join us to enhance service delivery in a dynamic environment.