Onsite Director, Service Delivery — Client Success Leader

Percepta LLC; Bacolod; On-site; PHP 781,200 - 1,004,400; Full time

Benefits offered by this job

Paid time off (PTO)

Wellness and healthcare benefits

Tuition reimbursement

Great compensation package

Job summary

An innovative service delivery company in the Philippines is seeking a Director of Service Delivery to oversee client relationships and improve performance metrics. In this role, you'll motivate your team, drive client engagement, and ensure alignment on project goals. The ideal candidate will have significant experience in managing call centers and fostering a performance-driven culture. You'll be a crucial bridge between clients and your team, ensuring success and satisfaction on all fronts.

Qualifications

• 2 years+ of call center management experience.
• Ability to motivate and engage team members.
• Strong communication skills with clients and team.

Responsibilities

• Manage communications with clients and business partners.
• Drive team engagement to meet project milestones.
• Improve success metrics including revenue and client satisfaction scores.

Skills

Call center management

Performance-driven culture

Customer-focused mindset

Mentoring

Education

Associate degree or equivalent experience

Job description

An innovative service delivery company in the Philippines is seeking a Director of Service Delivery to oversee client relationships and improve performance metrics. In this role, you'll motivate your team, drive client engagement, and ensure alignment on project goals. The ideal candidate will have significant experience in managing call centers and fostering a performance-driven culture. You'll be a crucial bridge between clients and your team, ensuring success and satisfaction on all fronts.