Team Lead, Service Delivery — Coaching & Performance Leader

Percepta LLC; Lipa; On-site; PHP 670,000 - 915,000; Full time

Benefits offered by this job

Paid time off (PTO)

Wellness and healthcare benefits

Tuition reimbursement

Job summary

A leading service delivery provider in the Philippines invites applicants for the Team Lead, Service Delivery position. The role involves coaching and managing associates, ensuring customer satisfaction, and meeting performance goals. Candidates should have an associate degree or equivalent experience, possess excellent time management and leadership skills, and be comfortable using computer systems. The position offers a supportive culture, career development opportunities, and competitive compensation with benefits.

Qualifications

• Ability to prioritize tasks and make informed decisions.
• Experience engaging and supporting teams in dynamic environments.
• Skilled in maintaining professionalism during conflicts.

Responsibilities

• Coach associates to meet company and client goals.
• Manage multiple ongoing tasks while monitoring attendance.
• Motivate your team with constant feedback and recognition.

Skills

Time management skills

Customer-focused mindset

Empathetic leadership

Education

Associate degree or equivalent work experience

Tools

Computer systems

Job description

A leading service delivery provider in the Philippines invites applicants for the Team Lead, Service Delivery position. The role involves coaching and managing associates, ensuring customer satisfaction, and meeting performance goals. Candidates should have an associate degree or equivalent experience, possess excellent time management and leadership skills, and be comfortable using computer systems. The position offers a supportive culture, career development opportunities, and competitive compensation with benefits.