Customer Service Team Lead: Elevate Service & Mentorship

Gratitude Philippines; Pampanga; On-site; PHP 500,000 - 800,000; Full time

Job summary

A leading customer service provider in Pampanga is looking for an experienced manager to oversee daily operations of their customer service team. The ideal candidate will have a Bachelor's degree and 2–5 years of experience in customer service roles. Responsibilities include training staff, developing service policies, and resolving escalated complaints. Strong proficiency in English and excellent problem-solving skills are essential for this role, which promises a dynamic work environment.

Qualifications

• 2–5 years of experience in customer service roles.
• Ability to handle multiple tasks and work under pressure.
• Team player with effective leadership skills.

Responsibilities

• Oversee daily operations of the customer service team.
• Develop and implement customer service policies.
• Train and mentor staff to improve performance.
• Address escalated customer complaints.
• Monitor team performance metrics.

Skills

Proficiency in English

Strong problem-solving abilities

Excellent interpersonal skills

Education

Bachelor’s degree in a relevant field

Job description

A leading customer service provider in Pampanga is looking for an experienced manager to oversee daily operations of their customer service team. The ideal candidate will have a Bachelor's degree and 2–5 years of experience in customer service roles. Responsibilities include training staff, developing service policies, and resolving escalated complaints. Strong proficiency in English and excellent problem-solving skills are essential for this role, which promises a dynamic work environment.