Director of International Operations

Identiti International, Inc.; Cebu City; On-site; PHP 1,800,000 - 3,600,000; Full time

Benefits offered by this job

Competitive Salary

Health Benefits

Generous Paid Time Off

Job summary

Identiti International Inc. seeks a Director of International Operations to lead the offshore hub in Cebu, bridging US strategy with local execution.

You will own performance, profitability, and culture, guiding managers and cross-functional teams, driving process improvements, budgeting, and scalable service delivery in a fast-paced, high-accountability environment. This full-time onsite role requires strong leadership, budgeting, and stakeholder engagement with executives, clients, and vendors

Qualifications

• Bachelor’s degree preferred (or equivalent professional experience).
• Certifications in operations, management, or project leadership (PMP, Six Sigma, or equivalent) preferred.
• 5+ years of leadership in operations or general management.
• 2–3 years in senior supervisory roles overseeing managers/cross-functional teams.
• Experience managing day-to-day operations including people, processes, and financials.
• Proven ability to lead managers and staff with accountability and development.
• Experience managing budgets, forecasting expenses, and profitability.
• Strong resource-planning and workload-balancing skills.
• Track record building high-performing teams through coaching and succession planning.
• Experience with performance reviews and talent assessments.
• Excellent communication and presentation with executives, clients, vendors.
• Customer- and service-oriented mindset with long-term relationships.
• Ability to lead inclusion, transparency, and operational excellence.
• Comfort in fast-paced, high-accountability environments.
• Demonstrated success in process improvements and scaling operations.

Responsibilities

• Provide full operational ownership of the office or business unit, ensuring efficient day-to-day operations.
• Lead, mentor, and manage managers and staff to achieve goals and KPIs.
• Serve as escalation point for operational, personnel, or client issues with timely resolution.
• Translate organizational strategy into executable local operating plans with exec alignment.
• Oversee staffing, scheduling, workload distribution, and resource allocation for growth.

Skills

Leadership

Budgeting & forecasting

Operational management

People development

Cross-functional collaboration

Executive communication

Process improvement

Education

Bachelor's degree

PMP / Six Sigma certification

Job description

We're Hiring: Director of International Operations (DIO)

Location: Full Onsite at Cebu IT Park, Cebu City

Schedule: Night Shift (US Business Hours)

Employment Status: Full-Time, Probationary to Regular Employment

No. of Hiring: 1

Availability: Can start immediately

The Role

As the Director of International Operations (DIO), you will hold the reins of our offshore business unit. This is a high-impact leadership role where you will bridge the gap between U.S. executive strategy and local execution. You aren't just managing a team; you are owning the performance, profitability, and cultural health of our international hub.

You will be the primary liaison between executive leadership and our local talent, ensuring we operate as a high-performing, compliant, and scalable engine of productivity.

Requirements:

Education

• Bachelor’s degree preferred (or equivalent professional experience)

• Professional certifications in operations, management, or project leadership (PMP, Six Sigma, or equivalent) preferred

Experience & Core Competencies

• 5+ years of progressive leadership experience in operations, office management, or general management

• Minimum of 2–3 years in a senior supervisory or management role overseeing managers and/or cross-functional teams

• Proven experience managing day-to-day office or business unit operations, including people, processes, and financial performance

• Demonstrated ability to lead managers and professional staff, with a strong focus on accountability and development

• Experience managing budgets, forecasting expenses, and driving operational profitability

• Strong resource-planning and workload-balancing skills to ensure optimal utilization and service delivery

• Track record of building high-performing teams through coaching, performance management, and succession planning

• Experience conducting performance reviews, talent assessments (e.g., 9-Box), and providing actionable feedback

• Excellent communication and presentation skills with the ability to interact effectively with executives, clients, and vendors

• Strong customer- and service-oriented mindset with the ability to build and maintain long-term relationships

• Ability to lead and reinforce a culture of inclusion, transparency, and operational excellence

• Comfort operating in fast-paced, high-accountability environments while managing competing priorities

• Demonstrated success implementing process improvements and scaling operations

Key Responsibilities:

Operational Leadership & Office Oversight

• Provide full operational ownership of the office or assigned business unit, ensuring consistent, efficient, and compliant day-to-day operations.

• Lead, mentor, and manage managers and staff to achieve performance goals, service standards, and operational KPIs.

• Serve as the primary escalation point for operational, personnel, or client-related issues, ensuring timely resolution.

• Partner with executive leadership to translate organizational strategy into executable local operating plans.

• Oversee staffing models, scheduling, workload distribution, and resource allocation to support service delivery and growth.

Financial Management & Business Performance

• Own departmental budgeting, expense management, and financial forecasting to meet or exceed profitability targets.

• Monitor key financial and operational metrics, identifying risks and opportunities to improve margins and efficiency.

• Ensure accurate tracking and reporting of financial performance, labor utilization, and operational costs.

• Support pricing, cost-control, and investment decisions in alignment with corporate objectives.

People Leadership & Organizational Development

• Lead performance management processes, including goal setting, annual reviews, talent assessments, and development planning.

• Build a strong leadership bench through coaching, mentorship, and succession planning.

• Foster a positive, inclusive, and high-performance culture aligned with company values.

• Ensure compliance with HR policies, employment practices, and local regulations.

• Lead onboarding, training, and cross-training initiatives to enhance coverage, resilience, and scalability.

Client, Vendor & Stakeholder Engagement

• Act as the senior/escalated point of contact for key clients, vendors, and partners associated with the office or business unit.

• Support client retention and growth by ensuring service excellence, proactive communication, and rapid issue resolution.

• Collaborate with Sales and Executive Leadership on renewals, expansions, and new business opportunities.

• Oversee vendor relationships, contract compliance, and service-level performance.

Continuous Improvement & Governance

• Identify, prioritize, and implement process improvements to enhance efficiency, quality, and consistency.

• Ensure adherence to organizational policies, operational standards, and compliance requirements.

• Lead initiatives that improve scalability, risk management, and business continuity.

• Monitor operational performance and implement corrective actions where gaps exist.

What We Offer

• Competitive Salary: Reflecting your experience.

• Health Benefits

• Generous Paid Time Off: For work-life balance.

Hiring Process

Our hiring is a swift 3-Step Virtual Process:

• Initial Screening
• Final Interview (2-3 rounds)

About Identiti International

Identiti is a global leader in brand implementation, specializing in custom signage, branded environments, and facility solutions. Founded in 1991 and headquartered in Hoffman Estates, Illinois, USA, Identiti has earned the trust of nationally and globally recognized brands through its commitment to quality, innovation, and exceptional customer service.

Identiti International Inc. is the Philippines-based shared services organization supporting Identiti's global operations. With offices in Makati and Cebu, our teams work closely with colleagues, clients, vendors, and field technicians across different regions, helping deliver seamless service and operational excellence worldwide.

At Identiti, our people are our greatest strength. We foster a collaborative, inclusive, and high-performing culture where teamwork, accountability, innovation, and continuous learning are valued. Recognized as a Best Place to Work in the US, we are committed to creating an environment where every employee is empowered to grow, make an impact, and build a rewarding career.

Learn more about us by visiting https://www.identiti.net.