IT Support Specialist (Preferably with BPO Experience)

Identiti International, Inc.; Cebu City; On-site; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Competitive salary package

HMO coverage for you and family

Professional growth in international</

Job summary

Identiti International Inc. in Cebu City is hiring an IT Support Specialist to lead site-level technical operations at our Cebu office. You will manage asset lifecycles, maintain office network uptime, and onboard new hires independently.

This is an excellent opportunity for an early-career IT professional who thrives on autonomy and problem-solving. You will work 100% onsite during US business hours with a night-shift schedule, offering growth within an international framework and a solid

Qualifications

• 2-3 years of hands-on IT Support experience or similar role.
• Experience working on-site in a multi-site environment is a plus.
• Ability to work independently and manage time on night shifts.

Responsibilities

• Manage end-to-end asset lifecycle (laptops/desktops/peripherals).
• Maintain office network uptime (Wi-Fi, LAN, ISP coordination).
• Coordinate user access via Salesforce for new hires and provisioning.

Skills

OS deployment

Hardware imaging

Networking (TCP/IP)

Onboarding provisioning

Troubleshooting

Night shift autonomy

Tools

Salesforce Admin

Job description

We're Hiring: IT Support Specialist

Setup/ Work Location: Full Onsite | Cebu Office
Schedule: Night Shift (US Business Hours)
Employment Status: Full-Time, Probationary to Regular Employment
No. of Hiring: 1
Availability: Can start immediately

We are looking for a reliable, self-motivated IT Support Specialist to take ownership of site-level technical operations at our Cebu office. Working 100% onsite during US business hours, you will serve as the primary local IT lead—managing asset lifecycles, maintaining office network uptime, and executing seamless employee onboarding independently. This role is an exceptional opportunity for an early-career IT professional who thrives on autonomy, takes pride in problem-solving without needing constant supervision, and wants to build a strong foundation in global IT operations.

What You'll Do

• Asset Management & Provisioning: Take full accountability for the end-to-end lifecycle of company assets (laptops, desktops, and peripherals). Lead IT migrations for new hires, manage hardware imaging, and maintain an accurate, real-time asset inventory.

• Network Administration: Oversee and maintain office network infrastructure (Wi-Fi, LAN, and ISP coordination) to ensure seamless connection and zero downtime across our operational hubs, including our Makati hub.

• Salesforce Coordination: Act as the primary technical point of contact for employee access by coordinating directly with the Salesforce Team for account creation, access requests, and basic user provisioning.

• New Hire Onboarding: Ensure every new team member is "Ready to Work" on Day 1 by coordinating hardware setup, configuring software credentials, and conducting technical orientations.

• Technical Troubleshooting: Serve as the primary technical support contact for internal staff, diagnosing and resolving hardware, software, and system issues promptly to maintain operational efficiency.

What We're Looking For

• Experience:2-3 years of hands-on experience in IT Support or similar role (preferably in an IT-BPO, shared services, or multi-site environment).

• Autonomy: Proven ability to work independently, manage time effectively on night shifts, and exercise sound judgment when escalating technical issues.

• Technical Skills:

  • Hands-on expertise in OS deployment, hardware imaging, and peripheral troubleshooting.

  • Solid understanding of core networking principles (TCP/IP, Wi-Fi, LAN/WAN setup, router/switch management, ISP coordination).

  • Salesforce Admin certification is an advantage.

• Shift & Location: Fully willing to work 100% onsite at our Cebu Office on a night shift schedule aligned with US business hours.

• Availability: Can start immediately.

What We Offer

• Competitive salary package and benefits commensurate with your experience.

• Comprehensive health and wellness benefits (HMO coverage for you and your family).

• Opportunities for professional growth within an international framework.
  

Virtual Interview Process

• HR Interview

• 1-2 rounds of interview with the Hiring Team

About Identiti International

Identiti is a global leader in brand implementation, specializing in custom signage, branded environments, and facility solutions. Founded in 1991 and headquartered in Hoffman Estates, Illinois, USA, Identiti has earned the trust of nationally and globally recognized brands through its commitment to quality, innovation, and exceptional customer service.

Identiti International Inc. is the Philippines-based shared services organization supporting Identiti's global operations. With offices in Makati and Cebu, our teams work closely with colleagues, clients, vendors, and field technicians across different regions, helping deliver seamless service and operational excellence worldwide.

At Identiti, our people are our greatest strength. We foster a collaborative, inclusive, and high-performing culture where teamwork, accountability, innovation, and continuous learning are valued. Recognized as a Best Place to Work in the US, we are committed to creating an environment where every employee is empowered to grow, make an impact, and build a rewarding career.

Learn more about us by visiting https://www.identiti.net.