HR Director – Global Shared Services (BPO / US Account Focus)

Identiti International, Inc.; Cebu City; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Identiti International, Inc. is seeking a Global HR Director to develop international HR strategies and oversee HR activities across the company, including planning, design, and implementation of programs for employee relations, performance management, compensation, payroll, recruiting, reporting and onboarding.

You will ensure HR activities align with business strategy, supervise the international HR team, and build a robust framework for international employment contracts while producing HR

Qualifications

• Bachelor's degree in HR or Business Administration.
• 7+ years of HR management experience.
• Experience recruiting internationally.
• Experience with US-based PE-backed reporting requirements.
• In-depth knowledge of international employment laws and regulations.
• Proficiency in MS Office, Google Suite and remote payroll tools.

Responsibilities

• Plan, develop, and oversee international HR strategies.
• Align HR programs with governance and ensure adherence across locations.
• Partner with EOR and Global payroll solutions for accurate payroll.
• Onboard new team members across international sites.
• Ensure compliance with international employment laws and regulations.
• Lead international HR staff and provide guidance to dispersed teams.
• Counsel senior international team members on HR matters.
• Create onboarding programs and processes for new hires.
• Coordinate communications within the global HR team.
• Oversee PH offices to ensure employee support and adhere to directives.

Skills

Leadership

Communication

Strategic thinking

Travel readiness

Education

Bachelor’s degree in HR or Business Administration

Tools

MS Office

Google Suite

Remote Payroll platforms

Job description

Job Title: HR Director
Handling these Offices: Cebu and Makati, Philippines
Status: Full-time Employment, Night Shift (Fixed Weekends Off)
Reports To: Chief People Officer - Identiti US

Our Company:
Identiti is a national leader in brand implementation, specializing in custom signage and branded environments. Founded in 1991 by Larry Sicher and now led by brothers Michael and Zack Sicher, Identiti has grown from a local service agent to a trusted national partner. With a People First approach, we are driven by our commitment to delivering a best-in-class customer experience from start to finish.

Headquartered in Hoffman Estates, IL with manufacturing in Illinois and Ohio, we serve multi-site clients across many industries. Our Signage division offers end-to-end solutions - from design and fabrication to installation and program management, delivered with a relentless focus on quality, efficiency, and integrity. Our Facility Maintenance division supports these efforts with responsive and preventive services that protect brand standards and site performance. Learn more at www.identiti.net.

Identiti also maintains a growing international operations presence in Manila and Cebu, Philippines, which serves as a strategic hub for shared services, including finance, HR, and operational support across its global portfolio. The Philippines team plays a critical role in ensuring consistency, efficiency, and scalability of business processes across multiple entities.

Identiti is looking for a Global HR Director to develop our company’s international HR strategies and oversee all HR activities across the company, including the planning, design, and implementation of HR programs and policies for employee relations, performance management, compensation and payroll, recruiting, reporting and onboarding.

You will ensure all International HR activities are aligned with and supportive of our overall business strategy, supervise and lead our International HR team, establish a robust framework for international employment contracts, and prepare HR metrics and reports.

Additional tasks you can expect to own include providing senior team members with human resources-related advice and counsel, organizing training programs for employees, working with the business to structure our growing shared services department, and collaborating with global HR team members to ensure all HR-related programs are successfully implemented.

Responsibilities

• Plan, develop, and oversee the implementation of our company’s international HR strategies.
• Align international HR programs and policies with Identiti-wide governance and ensure they are successfully implemented and adhered to in all international locations.
• Partner with EOR and Global payroll solutions to ensure employees are in the system and paid correctly.
• Onboard new team members throughout international locations.
• Ensure HR strategies, plans, and programs are in accordance with international employment laws and regulations.
• Supervise and lead our international HR staff and provide advice, support, and leadership to HR teams.
• Counsel international senior team members about HR-related matters.
• Create onboarding programs and processes for new hires.
• Handle communications with global HR team members.
• Managing the PH offices to ensure employees are supported as needed.
• Adhere to corporate-wide mandates and initiatives as directed by the Chief People Officer.
• Restructure the International HR team in order to support a growing Shared Services organization for Identiti, as well as a growing platform globally with potential future acquisitions.
• Potential migration of current international payroll system into a global provider; experience with HRIS platforms and the ability to manage a short-term transition.

Experience and Skills

• Preferably a Cebu Resident.
• Bachelor’s degree in Human Resources or Business Administration
• 7+ years of experience as an HR Manager or a similar role
• Experience in full-cycle recruitment of international candidates
• Experience working for a US-based organization with PE-backed reporting requirements.
• In-depth knowledge about international employment law and regulations
• Proficiency in MS Office, Google Suite and Remote (EOR/Global Payroll)
• Outstanding written and verbal communication skills
• Excellent organizational, leadership, and project management skills, with proven results leading a team of 5+ people who are globally dispersed.
• Attention to detail and ability to manage multiple work streams concurrently.
• Leader/doer mentality - this role will be overseeing international HR operations and will also require you to "roll up your sleeves" and get into the details on many initiatives.
• This position would require 30% traveling.