Service Coordinator (US HVAC Account) – Cebu Hybrid

Identiti International, Inc.; Cebu City; Hybrid; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Competitive salary

Healthcare: HMO coverage from 3rd—dept

Career growth

Collaborative culture

Job summary

Identiti International Inc. is seeking a US Client Service Coordinator to bridge US field technicians, dispatch schedules, and project billing workflows from our Cebu office.

This hybrid role requires willingness to work onsite as needed and night US hours, with full-time employment and probationary-to-regular status. You will coordinate with US clients and internal teams, support invoicing processes, ensure quality and compliance, and resolve scheduling bottlenecks in a fast-paced environment.

Qualifications

• Completed any bachelor's degree program.
• Experience supporting billing, invoicing, and documentation for HVAC service operations.
• Excellent written and spoken English communication.

Responsibilities

• Operational Coordination: primary point of contact for US clients, field technicians, and internal teams to drive project success and profitability.
• Billing & Financial Support: compile, review, and organize work orders, completion records, and project documentation for invoicing.
• Quality & Compliance: monitor workflows to meet contract specs and compliance standards.
• Problem Resolution: resolve schedule conflicts and documentation gaps quickly.

Skills

Billing support

English communication

Google Workspace

Microsoft Office

Education

Bachelor's degree

Tools

Google Workspace

Microsoft Office

Job description

We're Hiring: Client Service Coordinator

Join Identiti International Inc. and drive end-to-end HVAC facility maintenance and service operations for premier US brands. We are seeking a proactive US Client Service Coordinator to bridge US field technicians, dispatch schedules, and project billing workflows.

• Setup / Work Location: Hybrid | Cebu Office (Must be willing to work onsite as needed)

• Schedule: Night Shift (US Business Hours)

• Employment Status: Full-Time, Probationary to Regular Employment

• Timeline to Hire: Immediately

What You'll Do

• Operational Coordination: Serve as the primary point of contact for US clients, field technicians, and internal teams to drive project success and profitability.

• Billing & Financial Support: Compile, review, and organize work orders, completion records, and project documentation to enable accurate client invoicing.

• Quality & Compliance: Monitor workflows to ensure all service deliverables meet strict contract specifications and compliance standards.

• Problem Resolution: Proactively resolve schedule conflicts, operational bottlenecks, and documentation gaps in a fast-paced environment.

What We're Looking For

• Education: Completed any bachelor's degree program.

• Domain Knowledge: Experience supporting billing, invoicing, and documentation for HVAC service operations is strongly preferred.

• Communication: Exceptional written and spoken English skills to interact directly with US clients and contractors.

• Tech Skills: Proficiency with Google Workspace and Microsoft Office applications.

• Remote Setup: Dedicated personal computer meeting standard remote work requirements.

• Work Readiness: Willingness to work night shifts and report onsite to the Cebu office as needed.

What We Offer

• Competitive Package: Attractive salary and benefits commensurate with experience.

• Healthcare: Comprehensive HMO coverage for you and your dependents starting on your 3rd month.

• Career Growth: Opportunities for professional development within an international framework.

• Culture: Collaborative, inclusive, and high-performing workplace environment.

About Identiti International

Identiti is a global leader in brand implementation, specializing in custom signage, branded environments, and facility solutions. Founded in 1991 and headquartered in Hoffman Estates, Illinois, USA, Identiti has earned the trust of nationally and globally recognized brands through its commitment to quality, innovation, and exceptional customer service.

Identiti International Inc. is the Philippines-based shared services organization supporting Identiti's global operations. With offices in Makati and Cebu, our teams work closely with colleagues, clients, vendors, and field technicians across different regions, helping deliver seamless service and operational excellence worldwide.

At Identiti, our people are our greatest strength. We foster a collaborative, inclusive, and high-performing culture where teamwork, accountability, innovation, and continuous learning are valued. Recognized as Best Place to Work in the US, we are committed to creating an environment where every employee is empowered to grow, make an impact, and build a rewarding career.

Learn more about us by visiting https://www.identiti.net.