Director of Chinese Operations

Shangri-La's Boracay Resort & Spa; Makati; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Makati Shangri-La, Manila is seeking a Director of Chinese Operations to oversee the restaurant and Chinese operations in a luxury hotel setting. The role involves forecasting, scheduling, and driving profitability while maintaining exceptional guest experiences.

Ideal candidates will be fluent in Mandarin and English, with proven leadership in a premium restaurant or 5* hotel environment and a passion for Food & Beverage. The position requires flexible shifts in a dynamic urban hotel.

Qualifications

• Proficiency in Mandarin is a must.
• Fluency in English is required.
• Experience in a luxury restaurant or 5* hotel environment is essential.
• Strong leadership, planning and problem-solving abilities are needed.
• Willing to work shifts and lead teams across departments.

Responsibilities

• Ensure smooth restaurant and Chinese operations, including monthly forecasting and weekly scheduling.
• Optimize profitability of the restaurant and drive revenue.
• Maximize restaurant performance and guest satisfaction.
• Create an exceptional guest experience at all times.

Skills

Mandarin fluency

English fluency

Leadership

F&B passion

Job description

Makati Shangri-La, Manila

Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.

We are hiring for a Director of Chinese Operations.

As a Director of Chinese Operations, we rely you to:

• Ensure a smooth restaurant and chinese operations at all times, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation.
• Optimize profitability of restaurant and drive revenue.
• Maximize and maintain the restaurant's performance.
• Create an exceptional experience for our guests.

We are looking for someone who:

• Has a passion for Food & Beverage
• Enjoys interacting with people
• Communicates and writes with fluency in English
• Proficiency in Mandarin is a must
• Must have experience working in either a luxury restaurant or a 5* hotel environment
• A friendly, helpful and trustworthy leader
• Creative with an eye for detail
• Enjoys planning, organising and problem solving
• Enjoys being challenged
• Willing to work shifts