Director of AI-Driven CX & Billing Operations

Guesty Inc.; Philippines; Remote; PHP 3,500,000 - 6,000,000; Full time

Job summary

Guesty Inc. is seeking a hands-on Director of CX Operations to design and optimize complex workflows with AI-driven tools, focusing on billing, payments, and overall customer experience operations. You will lead a fast-paced, globally distributed CX team and drive efficiency through automation.

The role emphasizes owning day-to-day CX operations and delivering scalable processes with n8n, Make, and Claude in a rapidly growing hospitality tech platform.

Qualifications

• Hands-on operational leadership.
• Experience with AI/automation initiatives.
• Billing & payments knowledge or exposure.

Responsibilities

• Design and optimize CX workflows using n8n, Make, and Claude.
• Lead critical Billing and Payments initiatives within CX.
• Own a significant portion of Guesty CX day-to-day operations.

Tools

n8n

Make

Claude

Job description

Guesty Inc. is seeking a hands-on Director of CX Operations to design and optimize complex workflows with AI-driven tools, focusing on billing, payments, and overall customer experience operations. You will lead a fast-paced, globally distributed CX team and drive efficiency through automation.

The role emphasizes owning day-to-day CX operations and delivering scalable processes with n8n, Make, and Claude in a rapidly growing hospitality tech platform.