Director, Clinical Administration

Bon Secours; Taguig; Hybrid; PHP 3,200,000 - 4,600,000; Full time

Benefits offered by this job

Comprehensive health coverage

Work From Home allowance

Career development programs

Hybrid/onsite or virtual arrangements

Job summary

Bon Secours Mercy Health is seeking a Director, Clinical/Administrative Operations to lead operational excellence within the Global Business Services (GBS). You will oversee Provider Recruiting and Onboarding, Provider Compensation, Revenue Cycle, Administrative Clinical Services, Credentialing Verification, and Pharmacy AR, ensuring alignment with U.S.

health system standards. You will act as a liaison between GBS teams and health system leadership, develop high-performing teams, drive process

Qualifications

• 7 years of clinical healthcare leadership experience.
• Direct experience in U.S. healthcare operations is preferred.
• Experience in a global captive center or shared services model is preferred.

Responsibilities

• Provide operational leadership for assigned teams, aligning practices with U.S. health system protocols.
• Lead functions (scheduling, patient resource support, revenue cycle, and accounts receivable) to ensure high-quality service delivery.
• Oversee clinical operations to ensure safety, quality, and compliance with standards.
• Drive process improvements and coordinate change management across teams.

Skills

Leadership

Communication

Change management

Problem solving

Regulatory knowledge

Strategic thinking

Collaboration

Education

Bachelor’s degree in Nursing (BSN)

Master’s degree in Nursing, Healthcare Administration, or related field

Job description

Thank you for considering a career at Bon Secours Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

8pm to 5am (Philippines)

Director, Clinical Operations

Primary Function/General Purpose of Position

As a leader of leaders, the Director, Clinical/Administrative Operations is responsible for overseeing and driving operational excellence for assigned support functions within the Global Business Services (GBS). This leader provides strategic and day-to-day oversight of the following assigned areas which include:

Provider Recruiting and Onboarding, including recruitment coordination, onboarding workflows, and provider integration activities.

Provider Compensation, spanning compensation grid management and incentive processing.

Revenue Cycle, facilitating charge reconciliation and supporting leadership development programs and additional work-queues.

Administrative Clinical Services, covering clinical services data integrity, ACT program support, analytics and performance reporting.

Patient Access Center Workforce Management, including workforce scheduling, staffing analytics, and call center workforce optimization.

Centralized Scheduling and Nursing Education, performing centralized scheduling, workforce optimization, workforce analytics, and nursing education support.

Credentialing Verification Services for non-delegated provider credentialing requirements to ensure compliance with regulatory and accreditation standards.

Pharmacy Accounts Receivable (AR), including invoicing, cash application, collections, reconciliation, and AR performance management.

The Director serves as a liaison between GBS teams and health system leadership, ensuring alignment with organizational priorities, performance standards, and patient-centered outcomes.

Essential Job Functions

• Provides operational leadership for assigned teams, ensuring practices align with U.S. health system protocols and safety standards.

• Leads assigned functions (scheduling, navigation, patient resource support, provider support, revenue cycle, and accounts receivable) to ensure high-quality service delivery for designated patient, provider or associate populations served.

• Oversees clinical operations as applicable to ensure alignment with U.S. / Global health system protocols, clinical safety standards, quality, service, and compliance requirements, and consistent delivery of timely and appropriate care.

• Oversees administrative operations as applicable to ensure accuracy, timely delivery of services to provider populations, data and analytic integrity and ensuring appropriate productivity and support expectations are met for scheduling functions

• Manages and develops a team of professionals, setting goals, reviewing performance, and supporting career development.

• Acts as the primary liaison between GBS teams and U.S. health system leaders, ensuring clear communication, operational transparency, and strong alignment with customer needs.

• Builds, coaches, and develops high-performing teams; foster engagement, accountability, and continuous learning.

• Drives process improvement and operational efficiency initiatives across all assigned functions, leveraging best practices, performance data, and US leader feedback.

• Anticipates evolving business needs; proactively designs and implements operational shifts to meet strategic goals.

• Ensures adherence to established quality, service, and compliance standards across all areas of responsibility.

• Supports change management efforts, leading teams through transitions with clear communication, empathy, and resilience

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Active, unrestricted Philippines Registered Nurse (PHRN) license through the Professional Regulation Commission (PRC) (required)

Education

Bachelor’s degree in Nursing (BSN) (required)

Master’s degree in Nursing, Healthcare Administration, or related field (preferred)

Work Experience

7 years of clinical healthcare leadership experience (required)

Direct experience in U.S. healthcare operations (preferred)

Prior experience in a global captive center or shared services model (preferred)

Training

None

Language

None

Patient Population

Not applicable to this position

Working Conditions

Periods of high stress and fluctuating workloads may occur.

General office environment.

May have periods of constant interruptions.

Physical Requirements

Physical Demands

Frequency 0% 1-33% 34-66% 67-100%

Lifting/ Carrying (0-50 lbs.) X

Lifting/ Carrying (50-100 lbs.)X

Push/ Pull (0-50 lbs.)X

Push/ Pull (50-100 lbs.)X

Stoop, KneelX

CrawlingX

ClimbingX

BalanceX

BendingX

Work Position

Frequency 0% 1-33% 34-66% 67-100%

Sitting X

WalkingX

StandingX

Additional Physical Requirements/Hazards

Physical Requirements

Not applicable to this position

Hazards

Not applicable to this position

Skills

• Strong leadership skills with ability to motivate and inspire diverse teams across multiple functions.

• Exceptional communication, presentation, and interpersonal skills; proven ability to serve as an effective liaison between international teams and U.S.-based health system leadership.

• Demonstrated ability to manage change, drive continuous improvement, and deliver results in a dynamic environment.

• Knowledge of U.S. healthcare regulatory and credentialing standards.

• Strong problem-solving, decision-making, and organizational skills.

• Strategic thinker with operational discipline.

• Collaborative leader with a global mindset.

• Patient-centered orientation, ensuring all GBS functions contribute to safe, high-quality care.

• Resilient and adaptable, thriving in fast-paced and evolving environments.

What we offer

• Comprehensive HMO medical coverage, retirement plan and group life and accident insurance

• One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances

• Paid vacation and sick leave

• Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions

• Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need)

• Mission-driven culture events, community outreach and service opportunities

• Learning and development programs, mentorship and clear career growth pathways

• Modern, collaborative office spaces and regular engagement and culture-building activities

Benefits may vary based on employment terms and role.

Department:

Clinical Operations - Credentialing Verification - BSMH Global Business Systems

It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment.

All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law.

We are committed to providing an inclusive workplace free from unlawful discrimination and harassment.

If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at @bsmhealth.org. We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.