Director, BPO Delivery & Client Growth

CGI (PHILIPPINES) INC.; Pateros; On-site; PHP 3,000,000 - 5,400,000; Full time

Job summary

CGI (PHILIPPINES) INC. is seeking a Director, BPO Operations in Metro Manila to provide strategic leadership across client accounts and business units.

The role oversees service delivery, financial performance, workforce management, and transformation initiatives to drive growth and efficiency. The position focuses on client partnerships, continuous improvement, and scalable operation, with responsibilities spanning governance, budgeting, and staff development.

Qualifications

• Bachelor’s degree in any field required.
• Postgraduate education or certifications in business, finance, or management is an advantage.

Responsibilities

• Lead client management and growth across multiple accounts and units.
• Drive operational excellence, process optimization, and standardization.
• Oversee P&L ownership, budgeting, forecasting, and financial reviews.
• Build and mentor a high-performing leadership team; drive succession planning.
• Collaborate with cross-functional and global teams to achieve business objectives.
• Ensure governance, compliance, risk management, and business continuity.

Skills

Strategic leadership

Stakeholder management

Financial acumen

Change management

Leadership

Education

Bachelor’s/College Degree

Postgraduate education or certifications

Job description

CGI (PHILIPPINES) INC. is seeking a Director, BPO Operations in Metro Manila to provide strategic leadership across client accounts and business units.

The role oversees service delivery, financial performance, workforce management, and transformation initiatives to drive growth and efficiency. The position focuses on client partnerships, continuous improvement, and scalable operation, with responsibilities spanning governance, budgeting, and staff development.