BPO Operations Director — Global Call Center Leader

MCI; Philippines; On-site; PHP 1,116,000 - 1,339,200; Full time

Benefits offered by this job

HMO Coverage

Career growth opportunities

Performance and loyalty bonuses

Job summary

MCI is hiring a BPO Operations Director in Angeles City, PH, responsible for managing day-to-day contact center operations. The role involves development and management of supervisors, aligning operations with corporate objectives, and driving performance.

The ideal candidate should have an Associate’s degree, strong supervisory experience, and excellent interpersonal skills. MCI offers competitive benefits, including HMO coverage and bonuses, making it a promising place for career growth.

Qualifications

• Experience in managing and developing staff within a call center environment.
• Ability to drive sales through actions of other team members.
• Understanding of call center KPI and SLA management.

Responsibilities

• Manage Sales Supervisors and oversee operations.
• Implement strategic sales plans aligned with corporate objectives.
• Analyze sales trends and provide team motivation.

Skills

Exceptional interpersonal & communication skills

Strong supervisory experience

Conflict resolution skills

Time management and organizational skills

Working knowledge of Microsoft Office

Education

Associate’s degree or relevant work experience

Job description

MCI is hiring a BPO Operations Director in Angeles City, PH, responsible for managing day-to-day contact center operations. The role involves development and management of supervisors, aligning operations with corporate objectives, and driving performance.

The ideal candidate should have an Associate’s degree, strong supervisory experience, and excellent interpersonal skills. MCI offers competitive benefits, including HMO coverage and bonuses, making it a promising place for career growth.