Global Service Desk Ops Director | Impact & Growth

Infosys BPM Philippines; Philippines; On-site; PHP 3,000,000 - 5,000,000; Full time

Benefits offered by this job

HMO & Life Insurance for employee & 2+

24 Leaves annually

Gym & facilities access

Job summary

Infosys BPM Philippines is seeking an Operations Director for Service Desk to lead domain delivery, governance, and client partnerships in a high-volume, global environment.

You will manage large-scale service desk operations, drive improvements, oversee P&L, partnerships, and transition programs, and ensure delivery excellence on client SOWs and MSAs while aligning with strategic objectives and performance targets.

Qualifications

• Bachelor's degree in any field is required.
• Excellent communication and presentation skills are essential.
• Strong people management and leadership experience.

Responsibilities

• Identifies opportunities to improve productivity for a domain-intensive process.
• Improves process efficiency to increase productivity and margins.
• Ensures governance compliance and adherence to the governance model.
• Collaborates with stakeholders to set and manage domain delivery expectations.
• Provides delivery perspective inputs for SOW and MSA processes; supports transition teams with SLA requirements.
• Participates in initiatives to support the Practice Lead and improve competencies.
• Partners with transition teams on solutioning and delivery excellence for robust transitions.

Skills

Leadership

People management

Stakeholder management

Communication

Presentation skills

Automation experience

Education

Bachelor's degree

Job description

Infosys BPM Philippines is seeking an Operations Director for Service Desk to lead domain delivery, governance, and client partnerships in a high-volume, global environment.

You will manage large-scale service desk operations, drive improvements, oversee P&L, partnerships, and transition programs, and ensure delivery excellence on client SOWs and MSAs while aligning with strategic objectives and performance targets.