Director of Operations, BPO & Client Delivery

SupportFinity™; Calabarzon; On-site; PHP 1,500,000 - 2,000,000; Full time

Job summary

SupportFinity™ in Calabarzon, Philippines is seeking a seasoned Operations Director to oversee BPO operations across multiple campaigns. The ideal candidate will have a proven track record in managing large teams, demonstrating excellent communication skills, and building client relationships.

Responsibilities include ensuring operational efficiency, compliance with policies, and guiding team leaders to meet objectives. A Bachelor's Degree and significant experience in management are required for this pivotal role.

Qualifications

• At least 3 years of experience in BPO Operations and Management or equivalent.
• Managed at least 1,000 FTEs with strong computer skills.
• Proven track record of meeting and delivering targets.

Responsibilities

• Oversee and direct activities across multiple campaigns.
• Maintain communication between staff and senior management.
• Manage operations, ensuring compliance with policies.

Skills

Client relationship management

Communication skills

Organizational skills

Analytical skills

Managerial skills

Education

Bachelor's Degree

Tools

Google Suite

Job description

SupportFinity™ in Calabarzon, Philippines is seeking a seasoned Operations Director to oversee BPO operations across multiple campaigns. The ideal candidate will have a proven track record in managing large teams, demonstrating excellent communication skills, and building client relationships.

Responsibilities include ensuring operational efficiency, compliance with policies, and guiding team leaders to meet objectives. A Bachelor's Degree and significant experience in management are required for this pivotal role.