Dining Supervisor

HTCG Premium Food Concepts Inc.; Metro Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

HTCG Premium Food Concepts Inc. is seeking a Dining Supervisor to oversee the dining area and ensure SOP compliance with the store team. The role involves maintaining ambience, supervising dining staff, and handling guest concerns per company protocols.

You will work closely with the Kitchen Manager to ensure stock quality and availability for each shift, while training and counseling staff to uphold service standards.

Qualifications

• Graduate of any 4-year course, preferably Business-related
• At least 1 year of relevant experience in restaurant operations
• Advanced sales and marketing skills
• Basic negotiation skills
• Organizational and interpersonal sensitivity

Responsibilities

• Monitors that the overall ambience of the store meets the company standards
• Monitors attendance and performance of all dining staff
• Strictly implements the Code of Conduct to all dining employees
• Trains and counsels dining employees
• Works with the Kitchen Manager to ensure stocks are of good quality and sufficient for the shift
• Undertake other responsibilities as required to support operations.

Skills

Sales & marketing

Negotiation

Organizational skills

Interpersonal sensitivity

Education

Bachelor's degree in business or related field

Job description

The Dining Supervisor is responsible for ensuring the execution of the SOPs in the dining area through and with the effort of the store team.

KEY RESULTS AREA

• Ensures that the dining areas are overseen and maintained
• Consistently oversees the dining floor to ensure that the steps of service are being followed
• Does table touches to establish a connection with guests
• Handles guest complaints based on company protocols and ensures that all complaining guests are appeased
• Does administrative functions related to dining area

DUTIES AND RESPONSIBILITIES

• Monitors that the overall ambience of the store meets the company standards
• Monitors that attendance and performance of all dining staff
• Strictly implements the Code of Conduct to all dining employees
• Trains and counsels dining employees
• Works hand-in-hand with the Kitchen Manager to ensure that all stocks are in good quality and enough for the shift
• Undertake other responsibilities as required to support operations.

DIMENSIONS

• Consequence of Error:Inefficiency may lead to loss of sales or property
• Responsibility to your assigned store’s resources including but not limited to:
• -Dining structure, tools and equipment
• -Sales and Cash Assets
• -Product Information and Trade Secret
• -Raw Materials
• -Human Resources

JOB REQUIREMENTS

• Education – Graduate of any 4-year course, preferably Business-related course
• Experience – preferably at least 1 year of relevant experience in a similar industry of restaurant operations
• Skills
• -Advanced Sales And Marketing Skills
• -Basic Negotiation Skills
• -Organizational and inter-personal sensitivity