Dining Manager

Vikings Group of Companies; San Fernando; On-site; PHP 360,000 - 600,000; Full time

Job summary

Vikings Group of Companies in the Philippines is seeking a Dining Services Leader to oversee the day-to-day operations of the dining and service areas, ensuring guests receive consistently high standards of service and a memorable experience.

You will lead and coach staff, coordinate with kitchen and other departments, monitor compliance with safety standards, optimize service flows, and help manage costs while maintaining a welcoming, clean dining environment.

Responsibilities

• Oversee the day-to-day operations of the dining and service areas.
• Ensure excellent guest experience and consistently high standards of customer service.
• Lead, supervise, and motivate dining staff to achieve operational and service goals.
• Assign duties and prepare staff schedules based on business requirements.
• Monitor dining service, table setup, cleanliness, and overall restaurant presentation.
• Handle guest concerns, complaints, and special requests professionally and efficiently.
• Coordinate closely with the kitchen and other departments to ensure smooth service operations.
• Monitor food and beverage availability and coordinate replenishment when necessary.
• Ensure compliance with food safety, sanitation, health, and safety standards.
• Conduct staff briefings, coaching, and performance evaluations.
• Train new employees on service procedures, company policies, and guest service standards.
• Monitor attendance, punctuality, grooming, and employee performance.
• Assist in controlling operational costs, including labor, supplies, and breakage.
• Monitor inventory and minimize wastage, loss, and unnecessary expenses.
• Prepare and submit operational reports as required by management.
• Ensure proper handling of cash, payments, and other financial transactions when applicable.
• Support the implementation of company policies, promotions, and operational programs.
• Coordinate with management to address operational issues and improve dining procedures.
• Maintain a clean, organized, safe, and welcoming dining environment.
• Perform other duties and responsibilities as assigned by management.

Job description

About this Role

The role involves leading and developing the service team, maintaining high standards of food and beverage service, and ensuring guest satisfaction while supporting the achievement of business and financial targets.

Job Description

• Oversee the day-to-day operations of the dining and service areas.

• Ensure excellent guest experience and consistently high standards of customer service.




• Lead, supervise, and motivate dining staff to achieve operational and service goals.




• Assign duties and prepare staff schedules based on business requirements.




• Monitor dining service, table setup, cleanliness, and overall restaurant presentation.




• Handle guest concerns, complaints, and special requests professionally and efficiently.




• Coordinate closely with the kitchen and other departments to ensure smooth service operations.




• Monitor food and beverage availability and coordinate replenishment when necessary.




• Ensure compliance with food safety, sanitation, health, and safety standards.




• Conduct staff briefings, coaching, and performance evaluations.




• Train new employees on service procedures, company policies, and guest service standards.




• Monitor attendance, punctuality, grooming, and employee performance.




• Assist in controlling operational costs, including labor, supplies, and breakage.




• Monitor inventory and minimize wastage, loss, and unnecessary expenses.




• Prepare and submit operational reports as required by management.




• Ensure proper handling of cash, payments, and other financial transactions when applicable.




• Support the implementation of company policies, promotions, and operational programs.




• Coordinate with management to address operational issues and improve dining procedures.




• Maintain a clean, organized, safe, and welcoming dining environment.




• Perform other duties and responsibilities as assigned by management.