Digital Services Associate - Front Desk

Secure Visa Consulting, Inc.; Makati; Vor Ort; PHP 201.000 - 312.000; Vollzeit

Zusammenfassung

Secure Visa Consulting, Inc. seeks a full-time receptionist/administrative assistant for our Makati office. You will warmly greet walk-in clients, handle inquiries via phone, email, and social media, and schedule appointments with accuracy.

You will maintain client records and support multiple departments with professional, client-centered service. The role requires strong English and Filipino communication skills, experience in reception or admin, and proficiency with Google Workspace and CRM

Qualifikationen

• Bachelor's degree preferred in business, administration, communication, psychology, marketing, hospitality, or related field.
• Experience in reception, administration, customer service, client relations, social media handling, or office operations is an advantage.
• Strong written and verbal English and Filipino communication skills.
• Comfortable communicating with clients face-to-face, by phone, email, and social media.

Aufgaben

• Welcome and assist walk-in clients promptly.
• No walk-in client or visitor left unattended.
• Monitor inquiries via Facebook, AI agent, info mailbox, and phone.
• Respond to or endorse client inquiries within required response time.
• Schedule appointments and manual bookings accurately.
• Maintain client information, inquiry records, and reports.
• Escalate complex inquiries to the correct department without giving unauthorized advice.
• Keep front desk organized, professional, and client-ready.
• Communicate with clients with integrity, warmth, and excellent service.

Kenntnisse

Communication skills

Client relations

Social media handling

English and Filipino

Google Workspace

Microsoft Office

Ausbildung

Bachelor's degree

Tools

CRM

Calendly

Jotform

Facebook Business Suite

AI platforms

Jobbeschreibung

Key Performance Expectations

• All walk-in clients are welcomed and assisted promptly.

• No walk-in client or visitor is left unattended.

• Facebook, AI agent, Info mailbox, and phone inquiries are monitored consistently.

• Client inquiries are responded to or properly endorsed within the company’s required response time.

• Appointments and manual bookings are accurately scheduled.

• Client information, inquiry records, and reports are complete and updated.

• Complex inquiries are escalated to the correct department without providing unauthorized advice.

• The front desk and reception area remain organized, professional, and client-ready.

• Communication with clients consistently reflects Secure Visa’s standards of integrity, professionalism, warmth, and excellent service.

Required Qualifications

• Bachelor’s degree in Business Administration, Office Administration, Communication, Psychology, Marketing, Hospitality, or a related field is preferred.

• Previous experience in reception, administration, customer service, client relations, social media handling, or office operations is an advantage.

• Strong written and verbal English and Filipino communication skills.

• Comfortable communicating with clients through face-to-face conversations, phone calls, emails, and social media.

• Proficient in Google Workspace, Microsoft Office, email platforms, calendars, online forms, and social media messaging tools.

• Experience using a CRM, Calendly, Jotform, Facebook Business Suite, or AI-assisted inquiry platforms is an advantage.

• Willing and able to work full-time on-site at the Makati office in Rockwell.