Client Services Front Desk Specialist — On-Site Makati

Secure Visa Consulting, Inc.; Makati; On-site; PHP 201,000 - 312,000; Full time

Job summary

Secure Visa Consulting, Inc. seeks a full-time receptionist/administrative assistant for our Makati office. You will warmly greet walk-in clients, handle inquiries via phone, email, and social media, and schedule appointments with accuracy.

You will maintain client records and support multiple departments with professional, client-centered service. The role requires strong English and Filipino communication skills, experience in reception or admin, and proficiency with Google Workspace and CRM

Qualifications

• Bachelor's degree preferred in business, administration, communication, psychology, marketing, hospitality, or related field.
• Experience in reception, administration, customer service, client relations, social media handling, or office operations is an advantage.
• Strong written and verbal English and Filipino communication skills.
• Comfortable communicating with clients face-to-face, by phone, email, and social media.

Responsibilities

• Welcome and assist walk-in clients promptly.
• No walk-in client or visitor left unattended.
• Monitor inquiries via Facebook, AI agent, info mailbox, and phone.
• Respond to or endorse client inquiries within required response time.
• Schedule appointments and manual bookings accurately.
• Maintain client information, inquiry records, and reports.
• Escalate complex inquiries to the correct department without giving unauthorized advice.
• Keep front desk organized, professional, and client-ready.
• Communicate with clients with integrity, warmth, and excellent service.

Skills

Communication skills

Client relations

Social media handling

English and Filipino

Google Workspace

Microsoft Office

Education

Bachelor's degree

Tools

CRM

Calendly

Jotform

Facebook Business Suite

AI platforms

Job description

Secure Visa Consulting, Inc. seeks a full-time receptionist/administrative assistant for our Makati office. You will warmly greet walk-in clients, handle inquiries via phone, email, and social media, and schedule appointments with accuracy.

You will maintain client records and support multiple departments with professional, client-centered service. The role requires strong English and Filipino communication skills, experience in reception or admin, and proficiency with Google Workspace and CRM