Digital Learning Manager

SM Supermalls; Manila; On-site; PHP 900,000 - 1,400,000; Full time

Job summary

SM Supermalls is seeking a Digital Learning Manager to shape how employees learn, lead, and adapt quickly. You will design gamified, multi-channel learning journeys and ensure seamless experiences across our platforms, HCM, and AI chatbots.

You will lead initiatives with SMEs, HR Business Partners, and analytics teams to deploy scalable programs, embed GenAI tools, and drive measurable business impact across the organization.

Qualifications

• Graduate with a 4-year degree in psychology, behavioral science, or HR management.
• 5+ years in digital learning, instructional design, or L&D technology.
• Strong background in content strategy, platform integration, and analytics.
• Experience with immersive storytelling and GenAI in learning.
• Proven project management, communication, and stakeholder engagement.

Responsibilities

• Develop gamified, multi-channel learning programs across culture, skills, systems, and leadership.
• Ensure programs are engaging, scalable, and tied to business impact via analytics.
• Set templates for SME-authored content and support SMEs in content creation.
• Collaborate with HCM, LXP, EXP, and AI ChatBot teams to optimize learner journeys.
• Deliver seamless learner experiences with analytics-driven insights.
• Lead and mentor digital design interns with academic partners.

Skills

Digital learning

Instructional design

Analytics

Project management

Stakeholder engagement

Content strategy

GenAI tools awareness

Education

4-year degree in Psychology / Behavioral Science / HR management

Tools

LXP

HCM integration

GenAI tools

Job description

5 - 10 Years

Job Description

Job Purpose: The Digital Learning Manager drives how we learn, lead, and adapt at speed and scale. This role is pivotal in shaping culture, building capability, and enabling employees to thrive in a fast-changing environment. You will design gamified, multi-channel learning journeys and ensure seamless learner experiences across our platforms, HCM, and chatbot.

Responsibilities:

• Develop gamified, multi-channel programs on culture, functional skills, systems, and leadership
• Ensure programs are engaging, scalable, fast to deploy, and tied to measurable business impact through analytics
• Set standards and templates for SME (Subject-Matter Expert)-authored content
• Support SMEs in capturing and sharing expertise by simplifying authoring while respecting their operational workload
• Keep modules complete, accurate, usable, and regularly updated
• Partner with HCM (Human Capital Management), LXP (Learning Experience Platform), EXP (Employee Experience Platform), and AI ChatBot teams
• Deliver seamless learner journeys with smooth access, quick issue resolution, and analytics-driven insights
• Partner with HR Business Partners to sustain active learner communities
• Drive participation and recognition through leaderboards, raffles, campaigns, and regular communication
• Use analytics to track engagement and optimize community activity
• Recruit, mentor, and manage digital design interns in partnership with academic institutions
• Oversee high-quality storytelling and learning content outputs while developing future-ready talent
• Scan for, test, and embed GenAI (Generative AI) tools such as text-to-video, AI narration, and personalization
• Build workflows that accelerate production and expand creative possibilities

Requirements:

• Graduate of a 4-year degree in Psychology, Behavioral Science, Human Resource Management, or any related course
• Hands-on, with 5+ years in Digital Learning, Instructional Design, or L&D Technology
• Strong background in content strategy, platform and HCM integration, and analytics
• Intune with advances in digital learning, including immersive storytelling and GenAI
• Skilled in engaging SMEs, interns, and HR Business Partners to deliver at scale
• Proven project management, communication, and stakeholder engagement skills

Full time

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.
With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.