Digital Health Coordinator

Kalibrr; Manila; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Performance incentives

Career progression

Growth and impact

Cross-functional learning

Health & wellness coverage

Paid time off

Job summary

MedGrocer in Manila is seeking a Digital Health Coordinator to ensure the smooth delivery of our virtual care services, including Telehealth and ePharmacy/Logistics. You will coordinate with healthcare professionals and the IT team to maintain schedules and records, ensuring a seamless digital experience for patients and partners.

The role involves monitoring dashboards, handling routine escalations, and supporting data analysis and reporting to uphold service quality and compliance.

Qualifications

• Knowledge in Google Workspace (Google Sheets, Google Docs, etc.) and relevant computer applications.
• Bachelor's degree in a related field.
• Strong organizational and project management skills.
• Proficient in data analysis and reporting.
• Knowledge in Google Workspace applications.

Responsibilities

• Manage and resolve routine escalations from various stakeholders, including HCPs, patients, and corporate accounts, directing complex issues to senior staff.
• Monitor service dashboards to track key performance indicators and assist in data collection for routine reports.
• Maintain accurate records of virtual consultations and patient-related data to ensure service quality and compliance.

Skills

Google Workspace

Data analysis

Project management

Organizational skills

Education

Bachelor's degree

Tools

Google Sheets

Google Docs

Job description

Job Description

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The Digital Health Coordinator is a key member of the operations team, responsible for ensuring the smooth and efficient delivery of our virtual care services, encompassing both Telehealth and ePharmacy/Logistics. This role involves performing routine coordination tasks with healthcare professionals (HCPs) and the IT/Tech team, managing simple escalations, and maintaining up-to-date schedules and records to ensure a seamless digital experience for our patients and partners.

Key Responsibilities:

• Manage and resolve routine escalations from various stakeholders, including HCPs, patients, and corporate accounts, directing complex issues to senior staff.
• Monitor service dashboards to track key performance indicators and assist in data collection for routine reports.
• Maintain accurate records of virtual consultations and patient-related data to ensure service quality and compliance.

Perks and Benefits

• Performance Incentives & Career Progression: Recognition through clear pathways for advancement, promotion opportunities, and performance-based bonuses.
• Growth & Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.
• Cross-Functional Learning: Opportunities to collaborate across different teams, expanding your skill set and broadening your understanding of the business.
• Health & Wellness Coverage: HMO benefits to ensure your peace of mind, paired with free medical consultations and unlimited essential medicines.
• Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.

Application Process

Our application process typically takes one to three weeks, depending on your availability and progress:

Step 1: Submit your application form and complete the online assessment within seven days. Afterwards, results are shared in one to three business days.

Step 2: Qualified candidates attend a full-day onsite evaluation. Progression depends on performance at each stage. HR will notify you if your evaluation concludes early. Please arrive at the venue between 8:00 AM and 9:00 AM. The detailed schedule is as follows:

Initial Assessment

• 8:00 AM - 10:00 AM: Onsite Assessment

Supplementary Assessment (as needed)

• 12:00 PM - 1:00 PM: Lunch Break
• 1:00 PM - 4:00 PM: One-on-One Interviews
• 4:00 PM - 5:30 PM: CEO Forum

Step 3: Final review and background checks occur within three business days. Additional interviews may be requested.

Step 4: Receive final results within five to seven business days.

Minimum Qualifications

• Knowledge in Google Workspace (Google Sheets, Google Docs, etc.) and relevant computer applications.
• Bachelor's degree in a related field.
• Strong organizational and project management skills.
• Proficient in data analysis and reporting.
• Knowledge in Google Workspace applications.

Office Address Centuria Medical Makati, 1210 Makati, Philippines

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About MedGrocer

MedGrocer's digitally-enabled corporate healthcare solutions and patient programs empower our customers to get their medicines, vaccines, and teleconsultations conveniently, cost-effective, and intelligently. Every year, we serve over one million Filipinos either directly or through partnerships with employers and pharmaceutical companies.