IT Support Lead | Makati

MedGrocer; Makati; On-site; PHP 1,116,000 - 1,562,000; Full time

Benefits offered by this job

Performance incentives

Career progression

Growth & impact

Cross-functional learning

Health & wellness coverage (HMO + free

Paid time off

Job summary

MedGrocer in Makati seeks an IT Support Lead to steer daily IT operations, ensure uptime, and guide staff. The role focuses on hardware/software deployment, network stability, and security, enabling our clinicians to serve patients without interruption.

You will manage internal support systems, collaborate with vendors, and drive SOPs for hardware lifecycle while growing your technical leadership in a fast-paced health-tech environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2–3 years of IT supervisory or management experience.
• Strong network administration, hardware troubleshooting, and Google Workspace skills.
• Proven ability to lead a technical team and manage multiple tickets and projects.
• Willingness to work onsite in Makati City.

Responsibilities

• Supervise daily IT operations including network stability, hardware upkeep, and helpdesk support for all staff.
• Manage deployment and configuration of company hardware and software across departments.
• Ensure system security through backups, updates, and adherence to data privacy policies.
• Lead the implementation of SOPs to improve hardware lifecycle management and efficiency.
• Coordinate with external service providers and vendors to resolve issues and procure equipment.

Skills

Network administration

Hardware troubleshooting

Google Workspace management

Team leadership

Onsite work

Education

Bachelor's degree in Information Technology, Computer Science, or a related field

Job description

MedGrocer's digitally-enabled medicine programs, telehealth services, and corporate clinic medical staff work with hundreds of employers and pharma companies to improve the physical and mental health of over one million Filipinos every year.

The IT Support Lead leads the daily operations of the IT team, driving technical execution and ensuring system uptime. This role is crucial for providing hands-on technical guidance and managing the internal support systems that allow our clinicians and staff to serve patients without interruption.

Why Join MedGrocer?

You will have the autonomy to refine technical workflows and spearhead operational IT projects that enhance your management skills in a fast-paced environment. You ensure the stability of the digital tools that enable us to deliver medicine-as-a-service, directly impacting our ability to serve patients effectively.

Key Responsibilities

• Supervise daily IT operations, including network stability, hardware maintenance, and helpdesk support for all staff.

• Manage the deployment and configuration of company hardware and software to ensure operational readiness across all departments.

• Guarantee system security by overseeing regular backups, software updates, and adherence to internal data privacy policies.

• Lead the implementation of technical standard operating procedures to improve hardware lifecycle management and team efficiency.

• Coordinate with external service providers and vendors to ensure timely resolution of technical issues and procurement of equipment.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• 2-3 years of experience in an IT supervisory or management role.

• Strong proficiency in network administration, hardware troubleshooting, and Google Workspace management.

• Proven ability to lead a technical team and manage multiple operational tickets and projects simultaneously.

• Must be willing to work onsite in Makati City.

Perks and Benefits

• Performance Incentives & Career Progression: Recognition through clear pathways for advancement, promotion opportunities, and performance-based bonuses.

• Growth & Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.

• Cross-Functional Learning: Opportunities to collaborate across different teams, expanding your skill set and broadening your understanding of the business.

• Health & Wellness Coverage: HMO benefits to ensure your peace of mind, paired with free medical consultations and unlimited essential medicines.

• Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.

Application Process

Our application process typically takes one to three weeks, depending on your availability and progress:

Step 1: Submit your application form and complete the online assessment within seven days. Afterwards, results are shared in one to three business days.

Step 2: Qualified candidates attend a full-day onsite evaluation. Progression depends on performance at each stage. HR will notify you if your evaluation concludes early. Please arrive at the venue between 8:00 AM and 9:00 AM. The detailed schedule is as follows:

Initial Assessment

• 8:00 AM - 10:00 AM: Onsite Assessment in 30-minute Batches

Supplementary Assessment (as needed)

• 10:00 AM – 12:00 PM: HR Panel Interview

• 12:00 PM – 1:00 PM: Lunch Break

• 1:00 PM – 4:00 PM: One-on-One Interviews

• 4:00 PM – 5:30 PM: CEO Forum

Step 3: Final review and background checks occur within three business days. Additional interviews may be requested.

Step 4: Receive final results within five to seven business days.