Digital Banking Ops & Investments Senior Analyst

ing; Manila; Sur place; PHP 670 000 - 1 004 000; Plein temps

Résumé du poste

ING Hubs Philippines in Manila is seeking a Senior Analyst to support ING customers through chat and voice channels, delivering exceptional service and resolving inquiries with confidence.

You will manage end-to-end customer requests and complaint resolutions, ensuring compliance with regulations and internal policies, while handling complex cases and contributing to team productivity and operational excellence.

Qualifications

• College graduate with at least 3 years of professional experience.
• Strong English communication and customer service skills.
• Detail-oriented, analytical, and able to navigate complex processes and procedures.
• Collaborative team player with a learning mindset and the ability to perform in a dynamic environment.

Responsabilités

• Support ING customers through chat and voice channels, resolving inquiries confidently.
• Manage end-to-end customer requests and complaint resolution with compliance to regulations and policies.
• Handle complex customer cases and contribute to team productivity and operational excellence.
• Collaborate across teams to continuously develop expertise across multiple Retail Operations processes.

Connaissances

Customer service

English communication

Analytical thinking

Team collaboration

Formation

College degree

Description du poste

ING Hubs Philippines in Manila is seeking a Senior Analyst to support ING customers through chat and voice channels, delivering exceptional service and resolving inquiries with confidence.

You will manage end-to-end customer requests and complaint resolutions, ensuring compliance with regulations and internal policies, while handling complex cases and contributing to team productivity and operational excellence.