Multichannel Banking Support Specialist

ING Hubs Philippines; Metro Manila; On-site; PHP 167,000 - 290,000; Part time

Job summary

ING Hubs Philippines is seeking a part-time Banking Support professional to handle customer interactions across chat, voice, email, and messaging channels. The role emphasizes KYC onboarding, periodic reviews, and compliance within ING’s control environment.

The candidate should be a college graduate with strong English proficiency and the ability to work across morning, mid, and night shifts. Flexibility and collaboration are essential for success in a fast-paced shared service setting.

Qualifications

• College graduate or equivalent professional experience in the Banking domain or BPO environment.
• Able to perform standard operations and payments.
• Proficient in spoken and written English.

Responsibilities

• Provide detailed support to a specific area of the business with operational responsibilities.
• Interact with clients via chat, voice, video calls, email, and messaging.
• Process Know Your Customer onboarding, periodic reviews, and customer requests with compliance.

Skills

Analytical

Flexible

Team player

Proficient in English

MS Office

Education

College degree

Tools

MS Office

Job description

ING Hubs Philippines is seeking a part-time Banking Support professional to handle customer interactions across chat, voice, email, and messaging channels. The role emphasizes KYC onboarding, periodic reviews, and compliance within ING’s control environment.

The candidate should be a college graduate with strong English proficiency and the ability to work across morning, mid, and night shifts. Flexibility and collaboration are essential for success in a fast-paced shared service setting.