DIGITAL ASSISTANT

EG Private House; Taguig; On-site; PHP 279,000 - 502,200; Full time

Job summary

EG Private House is seeking a proactive Digital Assistant to support daily hotel operations. You will manage guest communications, reservations, and admin tasks while ensuring excellent customer service.

The role requires a Bachelor's degree in Hospitality or related field, strong English and Filipino communication, and proficiency in MS Office and Google Workspace. Weekend and holiday shifts may be required; on-site in Taguig.

Qualifications

• Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or any related field.
• Excellent written and verbal communication skills in English and Filipino.
• Proficient in Microsoft Office, Google Workspace, and online booking platforms.
• Strong organizational and multitasking skills.
• Customer service or hotel experience is an advantage.
• Willing to work rotating shifts, weekends, and holidays

Responsibilities

• Respond promptly to guest inquiries via email, chat, phone, WhatsApp, and online booking platforms.
• Assist guests with check-in and check-out procedures.
• Prepare guest documents, key cards, parking passes, invoices, and receipts.
• Coordinate with housekeeping and maintenance to ensure rooms are clean and ready for arrival.
• Update reservation records and maintain accurate guest information.
• Handle guest requests, complaints, and special arrangements professionally.
• Monitor daily bookings, cancellations, and room availability.
• Perform general administrative tasks and prepare daily reports.
• Support the operations team to ensure a smooth and excellent guest experience.

Skills

Communication skills

Organizational skills

Multitasking

Customer service

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office

Google Workspace

Online booking platforms

Job description

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Job Description

EG Private House is seeking a proactive and detail-oriented Digital Assistant to support our daily hotel operations. The ideal candidate will manage online guest communications, reservations, and administrative tasks while ensuring excellent customer service.

Key Responsibilities:

• Respond promptly to guest inquiries via email, chat, phone, WhatsApp, and online booking platforms.
• Assist guests with check-in and check-out procedures.
• Prepare guest documents, key cards, parking passes, invoices, and receipts.
• Coordinate with housekeeping and maintenance to ensure rooms are clean and ready for arrival.
• Update reservation records and maintain accurate guest information.
• Handle guest requests, complaints, and special arrangements professionally.
• Monitor daily bookings, cancellations, and room availability.
• Perform general administrative tasks and prepare daily reports.
• Support the operations team to ensure a smooth and excellent guest experience.

Qualifications:

• Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or any related field.
• Excellent written and verbal communication skills in English and Filipino.
• Proficient in Microsoft Office, Google Workspace, and online booking platforms.
• Strong organizational and multitasking skills.
• Customer service or hotel experience is an advantage.
• Willing to work rotating shifts, weekends, and holidays

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