Guest Services Digital Assistant - Hospitality Ops Pro

EG Private House

Taguig

On-site

PHP 279,000 - 502,200

Full time

14 days+

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Job summary

EG Private House is seeking a proactive Digital Assistant to support daily hotel operations. You will manage guest communications, reservations, and admin tasks while ensuring excellent customer service.

The role requires a Bachelor's degree in Hospitality or related field, strong English and Filipino communication, and proficiency in MS Office and Google Workspace. Weekend and holiday shifts may be required; on-site in Taguig.

Qualifications

Bachelor’s Degree in Hospitality Management, Tourism, Business Administration, or any related field.
Excellent written and verbal communication skills in English and Filipino.
Proficient in Microsoft Office, Google Workspace, and online booking platforms.
Strong organizational and multitasking skills.
Customer service or hotel experience is an advantage.
Willing to work rotating shifts, weekends, and holidays

Responsibilities

Respond promptly to guest inquiries via email, chat, phone, WhatsApp, and online booking platforms.
Assist guests with check-in and check-out procedures.
Prepare guest documents, key cards, parking passes, invoices, and receipts.
Coordinate with housekeeping and maintenance to ensure rooms are clean and ready for arrival.
Update reservation records and maintain accurate guest information.
Handle guest requests, complaints, and special arrangements professionally.
Monitor daily bookings, cancellations, and room availability.
Perform general administrative tasks and prepare daily reports.
Support the operations team to ensure a smooth and excellent guest experience.