Concierge / Front Desk

Campaign Complete Solutions Phils. Inc.; Philippines; On-site; PHP 183,000 - 219,000; Full time

Job summary

Campaign Complete Solutions Phils. Inc. in Taguig is seeking a fresh graduate for an on-site full-time Guest Relations role at the BGC campus. The position welcomes graduates in Tourism or related fields with strong verbal and written communication.

You will greet visitors, manage guest communications, coordinate with staff and vendors, and ensure a courteous, professional experience aligned with The Globe Way. Salary is Php 18,000 monthly for 8 hours daily, Monday to Friday.

Qualifications

• Bachelor’s degree in Tourism or related course.
• Fresh graduates are welcome to apply.
• Experience in facilities, property management, hospitality or related field.
• Effective verbal and written communication.
• Able to interact with clients staff & vendors; manage conflicts.
• Proactive & professional customer service approach.
• Customer-oriented attitude.
• Ability to prioritize and manage multiple tasks efficiently.

Responsibilities

• Foreseeing and assessing guests' needs and ensuring satisfaction.
• Complying with regulations and good practices to ensure customer satisfaction.
• Maintain a positive workplace ambiance and align with The Globe Way culture.
• Catering to guests' needs by anticipating and answering requests promptly.
• Handling outgoing and incoming correspondence accurately and timely.
• Deliver as committed and provide updates to avoid escalation.
• Ensure guests' queries reach the appropriate party within the day.

Skills

Verbal communication

Written communication

Customer service

Interpersonal skills

Education

Bachelor’s degree in Tourism or related course

Job description

On-site - Taguig Fresh Graduate/Student Bachelor Full-time

Job Description

• Bachelor’s degree in Tourism and/or any related course
• Fresh graduates are welcome to apply
• Prior experience in facilities, property management, hospitality or related field
• Effective verbal and written communication skills
• Able to interact with the general client staff & vendors with ease Ability to manage conflict and conflicting priorities.
• Demonstrates proactive & professional approach to customer service
• Has a customer-oriented attitude
• Demonstrates ability to prioritize and manage the completion of projects in an efficient and timely manner

Responsibilities

• Foreseeing and assessing the guests/customer needs:
• Complying with the establishment’s regulations and good practices to ensure customer satisfaction;
• Maintain a positive workplace ambiance
• Align with “The Globe Way” culture;
• Catering to the guests’ needs by anticipating and answering their requests in a timely manner;
• Handling outgoing and incoming correspondence in an accurate and timely manner.
• Deliver as committed, give situational updates if there is a dependency as soon as the information is available, to avoid further issue and escalation
• Ensures guests/customer’s query or concern reaches the appropriate party within the day.

Communicating with the guest / Service Orientation:

• Being the liaison between the guest and the site premise;
• Responding to the guests’ questions and inquiries; and
• Ensuring all information provided to the guest is current and accurate;
• Warmth and sincere greetings, personalized if possible
• Consistent phone confirmation of guests or visitor’s identification (ID);
• Consistent capturing and storing of visitor’s guest’s profile
• Prompt confirmation of the meeting or visit with the host employee;
• Issuance of guest badge for the confirmed and valid meeting or visit;
• Direct guests to appropriate waiting area or straight to the meeting venue, as agreed with the host employee;
• Efficiency in handling customer complaints to avoid escalation;
• Consistently implement the existing building access house rules in coordination with the monthly reports;
• 100%t utilization of the existing visitor management system.

Facilitating Guest Traffic:

• Consistently monitor and implement the orderliness of the reception desk transactions and lobby waiting area;
• Identify and process legitimate visitors or guests for official meetings;
• Identify and process reception desk transactions that need to de diverted to the official;
• Identify and process special material receiving transactions such as senior leadership teams and local government;
• Identify and process the contractual employees that needs issuance of Security OD due to frequent or regular visits;
• Identify and process guests or visitors of vendors or business partners, and confirmation with immediate monthly reports.

LOCATION: BGC, TAGUIG CITY

SCHEDULE: MONDAY TO FRIDAY - 8hr + 1hr break

SALARY: Php 18,000 MONTHLY