Desktop Support Engineer (Alabang)

Millennium Technology Services; Muntinlupa; On-site; PHP 279,000 - 446,400; Full time

Job summary

A technology service provider is looking for a Desktop Support Engineer based in Muntinlupa, Philippines. The ideal candidate will provide complex technical support including installation and configuration of desktops and software, incident management, and asset handling. They should have strong communication skills in English and a background in IT or computer-related programs. This role offers an opportunity to engage with both hardware and software technologies in a dynamic environment.

Qualifications

• Can provide technical support for end-user touch points.
• Knowledge in hardware and software installation and support.
• Basic computer hardware knowledge is required.

Responsibilities

• Provides complex technical support for desktop environments.
• Monitor and respond to incident management tasks.
• Document internal procedures and incident timelines.

Skills

Technical support

Desktop installation

Software configuration

Basic documentation

Oral communication in English

Education

College Level under IT

Job description

About the job Desktop Support Engineer (Alabang)

Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.

Monitor and respond effectively under incident management tasks:

• Incident analysis and initial troubleshooting
• Incident isolation and proper escalation
• Service request provisioning and proper escalation
• SLA management (response time and resolution time under agreed customer SLA)

Proper asset handling and management

• Asset inventory of desktop/laptop items
• Asset inventory of all consumables and peripheral items

Proper basic business e‑mail writing & oral communication in English

Application installation, configuration changes, Windows patch updates, other utilities and common software handling

Basic documentation skills to properly document:

• Internal procedures and SOP
• Incident timeline
• End of shift reports (handover reporting)

Install, test and configure new workstations, peripheral equipment and/or software

Basic activity tracking and reporting (deployments, installations, assessment and checking of systems)

Operating system (OS) installation and/or modification (upgrade/downgrade)

Basic computer hardware knowledge (parts, compatibility & build)

Requirements

• College Level under IT, engineer and computer related programs
• Can provide technical support, planning and coordination for end‑user touch points of the distributed computer environment;
• Knowledge in desktop, software and hardware installation, support and distribution, and remote access technologies.