Desktop Support Engineer - IT & Asset Operations

Millennium Technology Services; Iloilo City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading technology services provider in Iloilo City is seeking an IT Support Technician to manage support tickets and troubleshoot end-user issues. The candidate should have a college-level education in IT, engineering, or related fields, with experience in IT ticket management and knowledge of desktop and hardware support. Responsibilities also include managing asset distribution and providing quality service in a dynamic environment.

Qualifications

• Experience in IT support ticket management and concepts such as incident management.
• Knowledge in desktop, software and hardware installation, support.
• Ability to work with remote access technologies.

Responsibilities

• Manage tickets within TTResponse and TTResolve SLO.
• Troubleshoot end user issues onsite regarding Windows and Microsoft Office.
• Provide level 1 troubleshooting for network and phone issues.

Skills

IT support ticket management

Desktop and software installation

Quality-oriented

Education

College Level under IT, engineering or computer related programs

Job description

A leading technology services provider in Iloilo City is seeking an IT Support Technician to manage support tickets and troubleshoot end-user issues. The candidate should have a college-level education in IT, engineering, or related fields, with experience in IT ticket management and knowledge of desktop and hardware support. Responsibilities also include managing asset distribution and providing quality service in a dynamic environment.