Desktop Support Engineer – Cloud & Networking

Moder Solutions Inc.; Cebu City; On-site; PHP 201,000 - 357,000; Full time

Job summary

Moder Solutions Inc. is a US-based outsourcing company with offices in the Philippines, specializing in IT support for financial services.

We are seeking a desktop support engineer to join our Cebu team and maintain hardware, software and networks across end-user environments. The ideal candidate has a Bachelor’s degree in computer science or related field, prior desktop support experience, and strong problem-solving with clear communication to users and stakeholders.

Qualifications

• Bachelor’s degree in computer science, information technology or a related discipline.
• Experience as a desktop support engineer or in a similar role.
• Knowledge of computer systems, hardware, software or networks is up-to-date.
• Excellent problem-solving and ability to communicate with end users and stakeholders.

Responsibilities

• Provide desktop support and assist end users.
• Troubleshoot hardware, software and network issues.
• Coordinate with stakeholders to resolve IT incidents.
• Maintain documentation for IT operations.

Skills

Problem-solving

Customer communication

Education

Bachelor’s degree in computer science or related

Tools

Azure

Intune

M365

Networking (LAN/WAN/VLAN)

Job description

Moder Solutions Inc. is a US-based outsourcing company with offices in the Philippines, specializing in IT support for financial services.

We are seeking a desktop support engineer to join our Cebu team and maintain hardware, software and networks across end-user environments. The ideal candidate has a Bachelor’s degree in computer science or related field, prior desktop support experience, and strong problem-solving with clear communication to users and stakeholders.