Onsite Desktop Support Engineer - Networking & Firewall

Gratitude Philippines; Cebu City; On-site; PHP 436,690 - 523,069; Full time

Job summary

A leading technology support firm is seeking a Desktop Support Engineer in Cebu City. The role involves providing onsite technical support to users, troubleshooting various IT issues, and leading junior engineers. Candidates should have at least 5 years in networking and firewall support, along with 2 years of supervisory experience. Certifications in Cisco or security technologies are preferred. The work schedule is shifting, and applicants must be willing to work onsite.

Qualifications

• Minimum 5 years in networking and firewall support.
• At least 2 years of leadership or supervisory experience.
• Willing to work onsite in Cebu City on a shifting schedule.

Responsibilities

• Provide onsite desktop and technical support to end users.
• Troubleshoot hardware, software, network, and firewall-related issues.
• Configure, monitor, and support network devices and firewall systems.
• Perform root cause analysis and implement permanent fixes.
• Escalate complex issues to higher-level support when needed.
• Maintain accurate documentation of incidents and resolutions.
• Provide technical guidance and support to junior engineers or team members.
• Ensure compliance with IT policies and security standards.

Skills

Networking

Firewall Technologies

Troubleshooting

Technical Guidance

Education

At least 2nd Year College Completed or College Graduate

Tools

Cisco Certification

Palo Alto Certification

Checkpoint Certification

FortiGate Certification

Job description

A leading technology support firm is seeking a Desktop Support Engineer in Cebu City. The role involves providing onsite technical support to users, troubleshooting various IT issues, and leading junior engineers. Candidates should have at least 5 years in networking and firewall support, along with 2 years of supervisory experience. Certifications in Cisco or security technologies are preferred. The work schedule is shifting, and applicants must be willing to work onsite.