IT Desktop Support Engineer

Moder Solutions Inc.; Cebu City; On-site; PHP 201,000 - 357,000; Full time

Job summary

Moder Solutions Inc. is a US-based outsourcing company with offices in the Philippines, specializing in IT support for financial services.

We are seeking a desktop support engineer to join our Cebu team and maintain hardware, software and networks across end-user environments. The ideal candidate has a Bachelor’s degree in computer science or related field, prior desktop support experience, and strong problem-solving with clear communication to users and stakeholders.

Qualifications

• Bachelor’s degree in computer science, information technology or a related discipline.
• Experience as a desktop support engineer or in a similar role.
• Knowledge of computer systems, hardware, software or networks is up-to-date.
• Excellent problem-solving and ability to communicate with end users and stakeholders.

Responsibilities

• Provide desktop support and assist end users.
• Troubleshoot hardware, software and network issues.
• Coordinate with stakeholders to resolve IT incidents.
• Maintain documentation for IT operations.

Skills

Problem-solving

Customer communication

Education

Bachelor’s degree in computer science or related

Tools

Azure

Intune

M365

Networking (LAN/WAN/VLAN)

Job description

About Us

Moder was founded in December 2020, with the mission to positively impact the financial health of companies in need by powering their in-house processes using top talent, workflow best practices, and progressive technology.

We are a tech forward outsourcing company specializing in supporting the US mortgage, insurance, and banking industries.

Moder offers end-to-end or component-based outsourcing. We can do everything from managing one-off projects to becoming an extension of your customer service or operations team.

Our team is built by outsourcing industry experts who’ve been on the client and provider sides. They bring decades of experience in financial services and expect the highest caliber of service and delivery from our team.

We’re an American-owned company based in the US with offices in India, and the Philippines.

Responsibilities:

• Bachelor’s degree in computer science, information technology or a related discipline.

• Prior experience working as a desktop support engineer, support technician or in a similar role

• Up-to-date knowledge of computer systems, be it hardware, software or networks.

• Outstanding problem-solving skills with the ability to communicate to end users and the stakeholders of the company.
  

Qualifications

• Experience in installing, monitoring and maintaining hardware/software within computer systems.

• Prior knowledge in cloud computation, scripting languages, and IT projects

• Exposure to customer service.

• Azure, Intune and M365 Exposure.

• Understanding LAN, WAN, VLAN and other Networking references.