Desk-Side IT Support Technician — Frontline User Help

Teceze; Cebu City; On-site; PHP 300,000 - 540,000; Full time

Job summary

Teceze in Cebu City is seeking a Desk Side Support Technician to join the deskside team for a fast-paced, customer-focused environment. The role covers hardware and software support, on-site and remote coordination, and end-user issue resolution.

Travel between sites (locally and within the US) may be required, with opportunities to work with global teams and multiple projects while maintaining high service standards and clear communication.

Qualifications

• Bachelor degree or 3+ years in Help Desk/Desk Side Support
• Technical major preferred (engineering or CS)
• Familiar with ITSM
• Experience with Windows, Mac, Android, iOS
• Knowledge of networking, printers, data center operations

Responsibilities

• Provide end-user support via phone, walk-in, and ticket requests
• Install, configure, maintain, upgrade, and troubleshoot hardware and software
• Log interactions and track resolutions
• Travel between sites (local and US) as needed
• Assist with asset inventory and deployment activities

Skills

Strong communication

Customer service

Self-management

Multitasking

Education

Bachelor degree in engineering or CS

Tools

ITSM

SCCM

Active Directory

Group Policy

IIS

Job description

Teceze in Cebu City is seeking a Desk Side Support Technician to join the deskside team for a fast-paced, customer-focused environment. The role covers hardware and software support, on-site and remote coordination, and end-user issue resolution.

Travel between sites (locally and within the US) may be required, with opportunities to work with global teams and multiple projects while maintaining high service standards and clear communication.