IT Help Desk Specialist — Fast, Friendly Tech Support

Radtelcom Technologies Corporation; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Flexible working arrangements

Health and wellness benefits

Career progression in IT

Job summary

Radtelcom Technologies Corporation in Cebu City, Philippines, is seeking an Information Tech Support professional to join our IT support team. This full-time role ensures clients and internal systems operate smoothly, serving as the first line of defense for technical issues and delivering outstanding customer service.

You will diagnose and resolve hardware, software, and network problems, document solutions, train users, and escalate complex issues when needed.

Qualifications

• Diploma or degree in IT, CS or related field.
• 1–3 years in IT help desk or technical support.
• Strong knowledge of Windows and/or Mac operating systems.
• Experience with ticketing and help desk management systems.
• Knowledge of basic networking concepts.
• Excellent problem-solving and customer service skills.

Responsibilities

• Provide first-line technical support to end-users via phone, email, ticketing systems and in-person assistance.
• Diagnose, troubleshoot and resolve hardware, software and network-related issues in a timely and efficient manner.
• Document all support interactions, solutions and resolutions in the help desk system for future reference.
• Install, configure and maintain computer hardware, peripherals and software applications.
• Perform system updates, patches and security maintenance to ensure optimal system performance.
• Provide user training and guidance on IT systems, software applications and best practices.
• Escalate complex technical issues to senior IT staff or external vendors when necessary.
• Maintain IT asset inventory and monitor hardware and software compliance.
• Respond promptly to support requests and maintain professional communication with all users.
• Contribute to the continuous improvement of IT support processes and documentation.

Skills

Windows OS

MacOS

Troubleshooting

Help desk ticketing

Customer service

Networking basics

Education

IT/CS diploma or degree

Tools

Ticketing systems

Cloud services

Cybersecurity basics

Virtualisation technologies

Job description

Radtelcom Technologies Corporation in Cebu City, Philippines, is seeking an Information Tech Support professional to join our IT support team. This full-time role ensures clients and internal systems operate smoothly, serving as the first line of defense for technical issues and delivering outstanding customer service.

You will diagnose and resolve hardware, software, and network problems, document solutions, train users, and escalate complex issues when needed.