Dental Front Receptionist & Insurance Coordinator

Nexora Office Support Services; Pasay; On-site; PHP 180,000 - 240,000; Full time

Job summary

Nexora Office Support Services is seeking a detail-oriented Dental Front Receptionist & Insurance Coordinator to join our team in a fast-paced office. The role focuses on front-desk patient communication, scheduling, and meticulous insurance verification to ensure accurate coverage and a seamless patient experience.

You will verify eligibility, use dental software, and coordinate with clinical staff to resolve insurance-related inquiries promptly.

Qualifications

• 1+ years of dental front desk or insurance verification experience.
• Proficient with dental software such as Open Dental or Dentrix.
• Strong English communication and knowledge of CDT codes.

Responsibilities

• Verify patient eligibility and plan details for PPO, Medicaid, Medicare in US dental plans.
• Use portals and place outbound calls to insurers for benefits and pre-authorizations.
• Answer calls, schedule/confirm appointments, and follow up professionally.
• Document insurance breakdowns, appointment notes, and demographics in the dental software.
• Collaborate with clinical and administrative staff on scheduling and insurance inquiries.

Skills

Attention to detail

Excellent communication

English proficiency

Multitasking

Customer service

Tools

Open Dental

Dentrix

Job description

About the role

We are seeking a detail-oriented and communicative Dental Front Receptionist & Insurance Coordinator to join our team. This role handles front-desk patient communication, scheduling, and thorough insurance verification to ensure accurate coverage details and a seamless patient experience.

Key responsibilities

• Verify patient eligibility, coverage percentages, annual maximums, deductibles, frequencies, and limitations for PPO, Medicaid, Medicare, and other dental plans
• Utilize insurance portals and place outbound calls to representatives to confirm active/inactive benefits and obtain pre-authorizations as needed
• Answer incoming phone calls, schedule and confirm appointments, and handle outbound follow-ups with professional phone etiquette
• Accurately document insurance breakdown details, appointment notes, and updated patient demographics in the dental software
• Collaborate with clinical and administrative office staff to address scheduling or insurance-related inquiries promptly

About you

• 1+ years of experience in dental front desk or dental insurance verification (U.S. dental office experience strongly preferred)
• Hands-on proficiency with dental software such as Open Dental or Dentrix
• Working knowledge of dental terminology, common CDT codes, and major insurance plans
• Excellent verbal and written English communication skills
• Strong multitasking ability and close attention to detail in a fast-paced environment