Dental clinic manager / senior receptionist

Best Smile Dental Pte Ltd; Santo Niño 1st; On-site; PHP 2,940,000 - 4,410,000; Full time

Job summary

Best Smile Dental Pte Ltd is seeking an experienced Dental Clinic Manager / Senior Receptionist to oversee day-to-day operations, staff scheduling, and recruitment. This hands-on role requires coordinating clinic activities, ensuring smooth patient flow, and maintaining high service standards in a busy dental practice in Singapore.

The ideal candidate will be capable of stepping in as a dental assistant when needed and will lead a team to achieve revenue and performance KPIs while upholding

Qualifications

• Experience in dental/healthcare settings.
• Proven ability to manage staff rotas and payroll-related tasks.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee daily clinic operations and ensure smooth workflow between dentists, assistants, and reception staff.
• Manage staff duty rosters, shifts, rest days, and coverage to ensure adequate staffing.
• Stand in as dental assistant when required to support clinical workflow.
• Coordinate dentists' schedules, treatment rooms and support staff for efficiency.
• Ensure opening/closing procedures are followed and reporting is accurate.
• Assist in developing and implementing SOPs, policies and workflows.
• Drive revenue and KPIs by monitoring bookings, recalls and patient follow-ups.

Skills

Staff management

Recruitment

Team leadership

Multi-tasking

Office software

Tools

Clinic management system

Job description

Dental Clinic Manager / Senior Receptionist

We are looking for an experienced, responsible and proactive Dental Clinic Manager / Senior Receptionist to oversee the day-to-day operations of our dental clinic.

This is a senior operational and supervisory role suitable for someone who is confident in managing staff, coordinating clinic operations, handling patients, and ensuring the clinic runs smoothly and efficiently.

Being able to speak chinese preferred due to high amount of chinese speaking patients

Key Responsibilities

Clinic Operations & Management

• Oversee the daily operations of the dental clinic and ensure smooth workflow between dentists, dental assistants and reception staff.

• Manage the staff duty roster / rota, including working hours, shifts, rest days, leave and manpower coverage.

• Ensure adequate staffing during operating hours and arrange replacements or adjustments when necessary.

• Be prepared to stand in as a dental assistant when required, including providing chairside assistance and supporting clinical workflow during periods of staff shortage or high patient volume.

• Coordinate dentists' schedules, treatment rooms and support staff to optimise clinic efficiency.

• Ensure clinic opening and closing procedures are properly followed.

• Identify operational problems and implement practical solutions to improve workflow and patient experience.

• Assist management in developing and implementing clinic SOPs, policies and workflows.

Revenue, Performance & Clinic Growth

• Take ownership of achieving agreed clinic revenue and operational KPIs together with the management and clinical team.

• Monitor appointment-book utilisation, cancellations, no-shows, recalls and treatment follow-ups to maximise clinic productivity.

• Proactively follow up with patients regarding outstanding treatment plans, recalls and appointments in a professional and patient-centred manner.

• Work with dentists and the reception team to improve appointment conversion, chair utilisation and patient retention.

• Track relevant clinic performance indicators and provide regular updates to management.

• Identify opportunities to improve clinic revenue, efficiency and patient experience while maintaining appropriate professional and ethical standards.

Recruitment & Hiring

• Assist with the full recruitment process for dental assistants, receptionists and other clinic staff.

• Post and manage job advertisements and screen potential candidates.

• Conduct or coordinate interviews with shortlisted candidates.

• Assist management in evaluating candidates and making hiring recommendations.

• Coordinate onboarding and orientation of new employees.

• Ensure new staff are properly trained on clinic procedures, systems and service standards.

Team Management & Leadership

• Supervise and manage the performance of receptionists and dental assistants.

• Allocate duties and ensure staff understand their responsibilities.

• Provide guidance, coaching and training to junior staff.

• Monitor staff punctuality, attendance, professionalism and work performance.

• Conduct regular staff briefings and communicate management instructions clearly.

• Address minor staff conflicts and operational issues professionally and escalates serious matters to management.

• Help create a positive, accountable and team-oriented working environment.

• Assist with staff performance reviews, probation assessments and recommendations regarding confirmation or further training.

Reception & Patient Management

• Manage appointment bookings, cancellations, rescheduling and patient enquiries.

• Coordinate and confirm patient appointments.

• Handle telephone calls, WhatsApp messages and online enquiries professionally.

• Manage patient registration, check-in and check-out.

• Collect payments and issue receipts/invoices.

• Explain clinic charges, payment arrangements and basic treatment information where appropriate.

• Handle patient feedback and service recovery professionally.

• Follow up with patients regarding appointments, recalls and ongoing treatment.

Administrative & Financial Duties

• Ensure daily payments and collections are properly recorded.

• Assist with daily closing and reconciliation of clinic collections.

• Maintain accurate patient and administrative records.

• Monitor clinic supplies and coordinate stock ordering.

• Assist with preparation of staff attendance, leave and payroll-related information.

• Maintain proper documentation relating to staff, clinic operations and regulatory requirements.

Compliance & Quality Control

• Ensure staff comply with clinic SOPs, infection-control procedures and workplace policies.

• Monitor cleanliness and presentation of the reception, treatment and common areas.

• Ensure proper handling of patient information and confidentiality.

• Assist management in maintaining compliance with relevant MOH, PDPA and other applicable Singapore healthcare requirements.

• Ensure equipment, facilities and operational issues are promptly reported and followed up.

Requirements

• Previous experience in a dental clinic, medical clinic or healthcare environment is strongly preferred.

• Prior experience as a Senior Receptionist, Clinic Manager, Clinic Supervisor or Team Leader will be an advantage.

• Experience managing staff schedules/rotas and manpower planning is preferred.

• Comfortable with recruitment, interviewing, staff supervision and team management.

• Strong organisational and problem‑solving skills.

• Able to multitask and remain organised in a busy clinical environment.

• Good communication and interpersonal skills.

• Confident in dealing with both patients and staff.

• Responsible, reliable and able to work independently.

• Comfortable using computers, clinic management systems, WhatsApp and Microsoft Office/Google Workspace.

• Able to lead by example and maintain high standards of professionalism and patient service.

Ideal Candidate

We are looking for someone who is hands‑on rather than purely administrative. The successful candidate should be comfortable working at reception when required while also taking ownership of staff scheduling, recruitment, team performance and the overall daily running of the clinic.

The candidate should also be willing to assist chairside as a dental assistant when manpower requires it and be commercially aware, with the ability to help the clinic work towards its revenue and performance KPIs.

You should be someone who can identify problems, take initiative, organise the team and ensure that both patients and staff have a smooth experience in the clinic.

Position: Dental Clinic Manager / Senior Receptionist
Industry: Dental / Healthcare
Employment Type: Full-Time