Clinic Executive / Patient Services Executive – Specialist Surgical Clinic

Private Advertiser; Santo Niño 1st; On-site; PHP 167,000 - 279,000; Full time

Job summary

Specialist Surgical Clinic – Mount Elizabeth Novena Hospital is seeking a friendly Clinic Assistant / Receptionist to join our welcoming team. You will greet patients, answer calls and messages, book appointments and prepare basic forms, while keeping the reception area organized.

Fresh graduates are welcome; training will be provided. We value a patient-focused attitude, attention to detail, good communication, and the ability to use clinic systems. Mandarin speakers are a plus.

Qualifications

• Must be kind, approachable and willing to learn.
• Strong verbal and written communication with patients.
• Ability to use computer systems and clinic software.

Responsibilities

• Welcoming patients and making them feel comfortable.
• Answering phone calls and WhatsApp messages.
• Scheduling appointments and sending reminders.
• Registering patients and preparing simple forms.
• Organising patient files and medical reports.
• Assisting with medications and labels under guidance.
• Coordinating blood tests, scans and procedures.
• Handling insurance and admin paperwork.
• Collecting payments and issuing receipts.
• Keeping the reception area neat and organized.

Skills

Friendly demeanor

Communication skills

Computer literacy

Mandarin (preferred)

Education

High school diploma or equivalent

Tools

Clinic software

Job description

About the role

We are looking for a friendly and cheerful Clinic Assistant / Receptionist to join our supportive clinic team at Specialist Surgical Clinic – Mount Elizabeth Novena Hospital. If you enjoy meeting people, helping patients and working in a friendly environment, we would love to hear from you. Clinic experience is welcome but not necessary, training will be provided, and we are happy to teach someone who has a good attitude and is willing to learn.

Key responsibilities

• Welcoming patients and helping them feel comfortable
• Answering phone calls and WhatsApp messages
• Making appointments and sending reminders
• Registering patients and preparing simple forms and documents
• Helping to organise patient files and medical reports
• Assisting with medications and labels under guidance
• Helping to arrange blood tests, scans, scopes and procedures
• Assisting the team with insurance and LOG paperwork
• Collecting payments and issuing receipts
• Keeping the reception area neat and organised

About you

• Kind, approachable, responsible and willing to learn
• Enjoys talking to people
• Comfortable using WhatsApp and computers
• Pays attention to details
• Happy to help wherever needed
• Positive attitude and a heart for helping patients
• Fresh graduates and candidates without previous clinic experience are welcome to apply

Requirements

• Detail-oriented, responsible, and organised
• Good communication and interpersonal skills
• Preferably able to speak Mandarin to communicate with elderly Chinese-speaking patients
• Preferably with working experience in specialist clinic settingAble to work independently and as part of a team
• Able to commit to a 5.5-day work week, including Saturday half-day.
• Computer literate and able to use clinic/hospital systems efficiently

Why Join Us?

• Friendly and supportive team environment
• Training provided for operation workflow, insurance processes and medical coordination
• Opportunities to grow within a reputable specialist practice
• Attractive staff benefits and performance incentives