Delivery Manager (Japanese Bilingual)

GECO Asia Jobs 2022; Quezon City; On-site; PHP 900,000 - 1,100,000; Full time

Job summary

GECO Asia Pte Ltd is seeking an experienced professional to lead operational delivery during transition and ongoing operations. You will collaborate with the project team to meet client expectations and identify opportunities to improve efficiency and productivity.

The role requires strong data-driven reporting, the ability to resolve complex cases, and the capacity to drive process changes. You will engage with employees monthly to maintain morale and ensure productivity across Payroll and

Qualifications

• Years of Relevant Experience: 8-10 Years
• Demonstrated ability to deliver stable operations during transition and steady-state phases
• Proven capability to meet client and project team expectations
• Strong reporting and data-driven decision-making skills
• Experience resolving complex cases to improve customer satisfaction
• Experience identifying and driving PCRs and providing data analysis
• Ability to engage employees monthly to maintain morale and satisfaction
• Ensure team utilization and productivity
• Experience collaborating between Payroll and Benefit teams
• Compliance with data security, privacy and internal controls requirements

Responsibilities

• Ensure stable and healthy delivery during transition and operation.
• Work closely with Project team to meet expectations from client and Project team.
• Identify and drive process improvement opportunities to enhance efficiency and productivity.
• Ensure effective and accurate reporting to client, project team, leadership team as required.
• Able to resolve irregular and complex cases with expertise and insights to enhance customer satisfaction.
• Work with Project team to identify Process Change Requests (PCR) and provide data analysis as needed.
• Engage with employees on a monthly basis to keep the team morale and employee satisfaction.
• Ensure team utilization and team productivity.
• Ensure collaboration and cross support between Payroll and Benefit teams.
• Ensure team to comply with IBM BCG, Data Security & Privacy, Business Control regulations. Work with team members to establish Social Contract.

Skills

Years of Experience

Process Improvement

Cross-Functional Collaboration

Reporting & Analytics

Team Engagement

Job description

Duties and Responsibilities:

• Ensure stable and healthy delivery during transition and operation.
• Work closely with Project team to meet expectations from client and Project team.
• Identify and drive process improvement opportunities to enhance efficiency and productivity.
• Ensure effective and accurate reporting to client, project team, leadership team as required.
• Able to resolve irregular and complexcases with expertise and insights to enhance customer satisfaction.
• Work with Project team to identify Process Change Requests (PCR) and provide data analysis as needed.
• Engage with employees on a monthly basis to keep the team morale and employee satisfaction.
• Ensure team utilization and team productivity.
• Ensure collaboration and cross support between Payroll and Benefit teams.
• Ensure team to comply with IBM BCG, Data Security & Privacy, Business Control regulations. Work with team members to establish Social Contract.

Required Skills

• Years of Relevant Experience: 8-10 Years
• Ensure stable and healthy delivery during transition and operation.
• Work closely withProject team to meet expectations from client and Project team.
• Identify and drive process improvement opportunities to enhance efficiency and productivity.
• Ensure effective and accurate reporting to client, project team, leadership team as required.
• Able to resolve irregular and complex cases with expertise and insights to enhance customer satisfaction.
• Work with Project team to identify Process Change Requests (PCR) and provide data analysis as needed.
• Engage with employeeson a monthly basis to keep the team morale and employee satisfaction.
• Ensure team utilization and team productivity.
• Ensure collaboration and cross support between Payroll and Benefit teams.
• Ensure team to comply with IBM BCG, Data Security & Privacy, Business Control regulations. Work with team members to establish Social Contract.