Delivery Manager (Japanese Bilingual) | Onsite

Gss-Ph Consulting Solution Inc; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Gss-Ph Consulting Solution Inc. is seeking a Delivery Manager (Japanese bilingual) to oversee delivery during transition and steady-state operations in Quezon City.

You will work with project teams to meet client expectations, identify process improvements, and ensure accurate reporting to key stakeholders. The role requires strong analytical skills and the ability to resolve complex cases while maintaining team morale.

Qualifications

• 4-8 years of relevant experience.
• Proven ability to maintain stable delivery during transition and operation.
• Strong collaboration with project teams and clients.

Responsibilities

• Ensure stable and healthy delivery during transition and operation.
• Work closely with project team to meet client and project expectations.
• Identify and drive process improvements to enhance efficiency and productivity.
• Ensure effective and accurate reporting to client, project team, and leadership.
• Resolve irregular and complex cases to enhance customer satisfaction.
• Coordinate with project team to identify PCRs and provide data analysis as needed.
• Engage with employees monthly to maintain morale and satisfaction.
• Monitor team utilization and productivity.
• Foster collaboration between Payroll and Benefit teams.
• Ensure compliance with IBM BCG, Data Security & Privacy, and Business Control regulations.

Skills

Delivery management

Process improvement

Reporting

Data analysis

Cross-team collaboration

Job description

Delivery Manager (Japanese Bilingual)

5x RTO (Onsite) - Quezon City

Day Shift

Mondays to Fridays

Duties and Responsibilities:

• Ensure stable and healthy delivery during transition and operation.
• Work closely with Project team to meet expectations from client and Project team.
• Identify and drive process improvement opportunities to enhance efficiency and productivity.
• Ensure effective and accurate reporting to client, project team, leadership team as required.
• Able to resolve irregular and complex cases with expertise and insights to enhance customer satisfaction.
• Work with Project team to identify Process Change Requests (PCR) and provide data analysis as needed.
• Engage with employeeson a monthly basisto keep the team morale and employee satisfaction.
• Ensure team utilization and team productivity.
• Ensure collaboration and cross support between Payroll and Benefit teams.
• Ensure team to comply with IBM BCG, Data Security & Privacy, Business Control regulations. Work with team members to establish Social Contract.

Required Skills

• Years of Relevant Experience:4-8Years
• Ensure stable and healthy delivery during transition and operation.
• Work closely with Project team to meet expectations from client and Project team.
• Identify and drive process improvement opportunities to enhance efficiency and productivity.
• Ensure effective and accurate reporting to client, project team, leadership team as required.
• Able to resolve irregular and complex cases with expertise and insights to enhance customer satisfaction.
• Work with Project team to identify Process Change Requests (PCR) and provide data analysis as needed.
• Engage with employeeson a monthly basisto keep the team morale and employee satisfaction.
• Ensure team utilization and team productivity.
• Ensure collaboration and cross support between Payroll and Benefit teams.
• Ensure team to comply with IBM BCG, Data Security & Privacy, Business Control regulations. Work with team members to establish Social Contract.