Delivery Manager, P2P & Client Operations

International Business Machines Corporation; Philippines; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

IBM Consulting in the Philippines seeks an experienced Delivery Manager to lead P2P operations, manage SLAs, and oversee vendor interactions. You will drive process improvements, financial governance, and risk mitigation while mentoring teams and coordinating with clients to ensure top-tier service delivery.

The role emphasizes cross-functional leadership, strategic planning, and ensuring SOX compliance within a BPO context, with strong interpersonal skills and a focus on client satisfaction.

Qualifications

• At least 7 years total work experience with 3+ years in a P2P Delivery Manager role in a BPO setting.
• Strong understanding of P2P operations within a BPO context.
• Experience managing client relationships and driving service delivery against SLAs.

Responsibilities

• Owns SLA management and ensures breaches are addressed.
• Establishes and maintains robust management systems for operations.
• Ensures organizational health and implements process improvements.
• Serves as the point of contact for escalations and stakeholders.
• Acts as primary liaison for client visits, due diligence, and governance.
• Oversees financial aspects including cost management and reporting.
• Leads teams and ensures development, performance, and collaboration.
• Plans and oversees long-term projects with minimal guidance.

Skills

SLA Management

Vendor Management

People Management

Project Planning

Process Improvement

Client Relationship

Risk Management

Strategic Partnership

Analytical Skills

Interpersonal Skills

SOX Compliance

Stakeholder Communication

Excel Proficiency

P2P Operations

Education

Bachelor's Degree

Tools

ERP systems

Accounts Payable Automation

Job description

IBM Consulting in the Philippines seeks an experienced Delivery Manager to lead P2P operations, manage SLAs, and oversee vendor interactions. You will drive process improvements, financial governance, and risk mitigation while mentoring teams and coordinating with clients to ensure top-tier service delivery.

The role emphasizes cross-functional leadership, strategic planning, and ensuring SOX compliance within a BPO context, with strong interpersonal skills and a focus on client satisfaction.