Delivery Manager - Japanese Bilingual (ONSITE)

Private Advertiser; Quezon City; On-site; PHP 900,000 - 1,700,000; Full time

Job summary

Private Advertiser is seeking a Japanese Bilingual Delivery Manager to lead service delivery operations, manage client relationships, and drive excellence in a global business services setting. The role emphasizes people leadership, stakeholder coordination, and continuous improvement in a high-demand environment.

The ideal candidate will oversee daily operations, ensure service quality, manage stakeholder expectations, and guide teams toward optimal performance with a focus on Kanji-capable

Qualifications

• Bachelor's degree in HR, Business Administration, or related field.
• 3–5 years of people management or team leadership experience.
• 3–5 years of client-facing or stakeholder management experience.
• Native or near-native Japanese language proficiency, preferably JLPT N1 or N2.
• Must be able to speak, read, write, and translate Japanese, including Kanji characters.
• Strong experience in operations management, service delivery, client services, or shared services.
• Excellent verbal and written communication skills in Japanese and English.
• Experience with HR systems such as SAP, Oracle, or other ERP platforms is an advantage.
• Intermediate proficiency in Microsoft Excel, Word, and PowerPoint.
• Strong analytical, problem-solving, and decision-making skills.

Responsibilities

• Lead and oversee daily service delivery operations, ensuring operational efficiency, service quality, and client satisfaction.
• Manage client relationships and collaborate with internal stakeholders and project teams to achieve business objectives.
• Oversee team performance, productivity, employee engagement, and resource utilization.
• Drive continuous process improvement initiatives to enhance operational efficiency and service delivery.
• Handle complex operational issues, escalations, and client concerns to ensure timely resolution.
• Prepare and present accurate operational reports, performance updates, and business insights.
• Support process transitions, operational changes, and improvement initiatives.
• Coordinate with Payroll and Benefits teams to ensure seamless service delivery.
• Ensure compliance with organizational policies, business controls, data security, and privacy standards.

Skills

People management

Client relationship management

Japanese language proficiency

Communication skills

Analytical thinking

Education

Bachelor's degree in HR/Business Administration

Tools

SAP

Oracle ERP

MS Excel

PowerPoint

Job description

Japanese Bilingual Delivery Manager

Industry: Global Business Services / BPO / Shared Services
Location: Quezon City
Work Setup: Willing to work Onsite (5 Days a Week)
Shift: Day Shift
Employment Type: Full-Time (Permanent role)

About the Role

We are looking for an experienced Japanese Bilingual Delivery Manager to lead service delivery operations, manage client relationships, and drive operational excellence within a global business services environment.

This role is ideal for a Japanese-speaking professional with a strong background in people management, client relationship management, and operations or service delivery. The successful candidate will oversee daily operations, ensure service quality, manage stakeholder expectations, and lead continuous improvement initiatives.

Key Responsibilities

• Lead and oversee daily service delivery operations, ensuring operational efficiency, service quality, and client satisfaction.

• Manage client relationships and collaborate with internal stakeholders and project teams to achieve business objectives.

• Oversee team performance, productivity, employee engagement, and resource utilization.

• Drive continuous process improvement initiatives to enhance operational efficiency and service delivery.

• Handle complex operational issues, escalations, and client concerns to ensure timely resolution.

• Prepare and present accurate operational reports, performance updates, and business insights.

• Support process transitions, operational changes, and improvement initiatives.

• Coordinate with Payroll and Benefits teams to ensure seamless service delivery.

• Ensure compliance with organizational policies, business controls, data security, and privacy standards.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, Management, or a related field.

• At least 3–5 years of people management or team leadership experience.

• At least 3–5 years of client-facing or stakeholder management experience.

• Native or near-native Japanese language proficiency, preferably JLPT N1 or N2.

• Must be able to speak, read, write, and translate Japanese, including Kanji characters.

• Strong experience in operations management, service delivery, client services, or shared services.

• Excellent verbal and written communication skills in Japanese and English.

• Experience with HR systems such as SAP, Oracle, or other ERP platforms is an advantage.

• Intermediate proficiency in Microsoft Excel, Word, and PowerPoint.

• Strong analytical, problem-solving, and decision-making skills.