DE031278-Delivery Lead Manager

Hammerjack Pty Ltd; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Accenture is seeking a Delivery Lead Manager in the Philippines, returning to an office-based setup at Taguig. The role involves leading service delivery strategies across client portfolios, building strong client relationships, and guiding teams to meet targets and SLAs.

The candidate should have 8–12 years in PTP with 5–10 years in supervisory roles, and will work in a demanding environment with responsibilities for staffing, risk decisions, and escalation handling.

Qualifications

• At least 8 to 12 years relevant work experience in PTP 5 to 10 years supervisory experience

Responsibilities

• Support sales opportunities and delivery of the solution by leveraging Accenture's full capabilities. Build client relationships in collaboration with the Client Account Leadership team.
• Lead the service delivery strategy across one or more client portfolios.
• Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments.
• Manage people's engagement, recruiting and staffing to optimize delivery targets.
• Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis.
• Expected consequences for mistakes in their work would include missing team deadlines, damaging their team's reputation within Accenture, and damaging Accenture's reputation, and may be escalated to a managing director.
• Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area.

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Delivery Lead Manager

WORK SETUP: Return to Office

RESPONSIBILITIES

• Support sales opportunities and delivery of the solution by leveraging Accenture's full capabilities. Build client relationships in collaboration with the Client Account Leadership team.
• Lead the service delivery strategy across one or more client portfolios.
• Address performance issues and implement continuous improvement plans to achieve project targets and SLA commitments.
• Manage people's engagement, recruiting and staffing to optimize delivery targets.
• Typically receives direction and feedback from their supervisor on setting priorities or assigning and managing tasks on a weekly to bi-weekly basis.
• Expected consequences for mistakes in their work would include missing team deadlines, damaging their team's reputation within Accenture, and damaging Accenture's reputation, and may be escalated to a managing director.
• Involved in risk mitigation decisions for multiple teams and may be involved in risk mitigation decisions for their business area.

OTHERS

• Project Shift Schedule: Night Shift
• Project Rest Day: Weekends Off
• Project/Team Location: Taguig, Uptown Bonifacio Tower 3

SKILL AND QUALIFICATIONS

• At least 8 to 12 years relevant work experience in PTP 5 to 10 years supervisory experience

#LI-PH

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.