Debt Collections Team Lead — Drive Results & Compliance

Larix Credit Collection Specialist Inc.; Makati; On-site; PHP 600,000 - 1,000,000; Full time

Benefits offered by this job

On-site parking

Government benefits (SSS, Pag-IBIG, Ph

Philhealth

Job summary

Larix Credit Collection Specialist Inc. is seeking a highly motivated Team Leader – Collection Specialist to supervise, coach, and drive our debt collection team in Makati.

You will lead daily operations, align targets with company goals, and ensure compliance with applicable collection laws. The role emphasizes coaching, performance reviews, and strategic recovery actions across diverse portfolios, including loans and credit accounts.

Qualifications

• 1–2 years of supervisory experience in debt collection.
• Proven track record managing a team of Collection Specialists.
• Extensive experience across portfolios (bank loans, credit cards, online lending, collateralized loans).
• Strong knowledge of debt collection processes and recovery strategies.
• Familiarity with Philippine consumer protection laws and BSP regulations.
• Ability to monitor calls, coach staff, and drive performance.
• Excellent leadership, communication, negotiation, and problem-solving skills.
• Targets-driven with ability to meet/exceed collection targets.

Responsibilities

• Lead, supervise, and motivate a team of Collection Specialists to hit targets.
• Monitor collection calls and evaluate performance for quality and compliance.
• Provide coaching, mentoring, and performance evaluations.
• Track team performance using collection reports and metrics.
• Maintain morale and foster a disciplined, target-driven work environment.

Skills

Debt collection leadership

Team leadership

Coaching

Negotiation

Communication

Problem-solving

Compliance

Target-driven

Portfolio management

Job description

Larix Credit Collection Specialist Inc. is seeking a highly motivated Team Leader – Collection Specialist to supervise, coach, and drive our debt collection team in Makati.

You will lead daily operations, align targets with company goals, and ensure compliance with applicable collection laws. The role emphasizes coaching, performance reviews, and strategic recovery actions across diverse portfolios, including loans and credit accounts.