Debt Collections Specialist: Negotiation & Recovery

SUMISHO MOTOR FINANCE CORPORATION; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

SUMISHO MOTOR FINANCE CORPORATION in the Philippines is seeking a Tele-Collector to manage both current and delinquent accounts, plan recovery actions, and negotiate payoff deadlines or payment plans. You will remind customers of due dates and drive overdue payments through structured outbound calls, while updating customer records.

You'll work with the team to coordinate with branches, track collections performance, and support training for new Tele Collection specialists, contributing to

Qualifications

• 2nd year college level, 2-year vocational course, or bachelor's degree required.
• At least 6 months to 1 year experience in tele-collection.
• Able to report to Paseo, Makati City head office.

Responsibilities

• Manage current and delinquent accounts to drive collections.
• Plan action to recover outstanding payments and negotiate payoff deadlines.
• Make outbound calls to remind due dates and secure payments.
• Update customer records and tracker for performance reviews.
• Coordinate with teams to improve collections efficiency.

Skills

Debt collection

Phone negotiations

Record keeping

Customer service

Education

2nd year college level

2-year vocational course

Bachelor's/College Degree

Job description

SUMISHO MOTOR FINANCE CORPORATION in the Philippines is seeking a Tele-Collector to manage both current and delinquent accounts, plan recovery actions, and negotiate payoff deadlines or payment plans. You will remind customers of due dates and drive overdue payments through structured outbound calls, while updating customer records.

You'll work with the team to coordinate with branches, track collections performance, and support training for new Tele Collection specialists, contributing to