Phone-Based Debt Recovery Specialist

Velocite Techniques Debt Management Consultancy Services; Makati; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading debt management consultancy in Makati is hiring a Telecollector to contact customers with overdue accounts. The successful candidate will negotiate payment arrangements, document activities, and ensure compliance with policies and applicable laws while maintaining a customer-oriented approach. The ideal candidate has experience in telecollection or customer service. This role is office-based and target-oriented.

Qualifications

• Experience in telecollection, call center, or customer service is an advantage.
• Must have a customer service-oriented mindset.
• Ability to manage time effectively and be results-driven.

Responsibilities

• Contact customers via phone, SMS, or email regarding overdue accounts.
• Negotiate payment arrangements and secure Promises to Pay (PTP).
• Monitor and follow up on payment commitments.
• Ensure strict compliance with company policies and fair collection practices.

Skills

Telecollection experience

Customer service orientation

Attention to detail

Time management

Education

College level preferred

Job description

A leading debt management consultancy in Makati is hiring a Telecollector to contact customers with overdue accounts. The successful candidate will negotiate payment arrangements, document activities, and ensure compliance with policies and applicable laws while maintaining a customer-oriented approach. The ideal candidate has experience in telecollection or customer service. This role is office-based and target-oriented.