Debt Collections Specialist – Negotiation & Remedial Action

Rykom Finance Corp.; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A financial services company in Metro Manila is seeking a Collections Specialist to monitor overdue accounts and communicate with customers regarding payments. The ideal candidate will have a diploma or bachelor’s degree in finance or a related field and proven experience in collections. Key duties include negotiating repayment plans, maintaining records, and preparing performance reports. Strong negotiation and communication skills are required, along with proficiency in Microsoft Office, particularly Excel.

Qualifications

• Proven experience in collections, credit control, or accounts receivable (preferred).
• Ability to handle difficult conversations professionally.
• Graduate of any business-related course.

Responsibilities

• Monitor and manage overdue customer accounts.
• Contact customers to follow up on outstanding payments.
• Negotiate repayment plans and settlements in line with company policies.
• Maintain accurate records of collection activities.
• Prepare reports on collection performance and aging accounts.

Skills

Negotiation skills

Communication skills

Analytical skills

Problem-solving skills

Proficiency in Microsoft Office (especially Excel)

Education

Diploma or bachelor’s degree in finance, Business Administration, Accounting, or related field

Job description

A financial services company in Metro Manila is seeking a Collections Specialist to monitor overdue accounts and communicate with customers regarding payments. The ideal candidate will have a diploma or bachelor’s degree in finance or a related field and proven experience in collections. Key duties include negotiating repayment plans, maintaining records, and preparing performance reports. Strong negotiation and communication skills are required, along with proficiency in Microsoft Office, particularly Excel.