Debt Collections Specialist - Australian Hours (Onsite)

Capgemini; Taguig; On-site; PHP 335,000 - 670,000; Full time

Job summary

Capgemini is seeking a Collection Team Member based in Metro Manila to contact customers, negotiate settlements, and drive timely repayments. The role emphasizes professional, empathetic communication and strict adherence to company policies.

You will handle a range of accounts, maintain precise records, and ensure compliance with applicable debt collection laws. The position requires 1.5–5 years of collections experience and a college degree, with onsite work at Capgemini offices in Taguig or

Qualifications

• Proven ability to collect debts while maintaining professional etiquette.
• 1.5–5 years of collections experience, preferably in banking/cards.
• Bachelor's degree or college graduate required.

Responsibilities

• Contact customers via phone, email or letters to collect debts.
• Negotiate repayment plans and settlements per policy.
• Maintain accurate records of communications and payment plans.
• Follow up on unresolved cases and escalations.
• Ensure compliance with debt collection laws and procedures.
• Meet or exceed daily and monthly collection targets.

Skills

Excellent English communication

Negotiate

Team player

Collections experience

College graduate

Education

College degree

Job description

Capgemini is seeking a Collection Team Member based in Metro Manila to contact customers, negotiate settlements, and drive timely repayments. The role emphasizes professional, empathetic communication and strict adherence to company policies.

You will handle a range of accounts, maintain precise records, and ensure compliance with applicable debt collection laws. The position requires 1.5–5 years of collections experience and a college degree, with onsite work at Capgemini offices in Taguig or